No-show fees?

[Avery Todd]

I TOTALLY disagree with both of you! At least Wim wasn't
sarcastic in disagreeing with me!

When one lives in a city the size of Houston and sometimes
has to drive 30+ miles to get to an appointment, it's well
worth it to call first. Especially if the appointment was
made several days before! As Wim says, maybe other things
are more important to the customer. But them being there
is VERY important to us! And a 30 second call won't totally
destroy your day. If it does, you have more problems than
I want to deal with! To me, it's just a courtesy. I can't
tell you the number of times I've saved myself a trip by
doing that. Unexpected things CAN come up. For both of us.
I also do my customers the courtesy of calling them if
something unexpected happens.

Sorry I'm being kind of negative here but these posts
(especially the last one) really got under my skin! Who is
Perry Williams, anyway???????

Avery

At 02:38 PM 05/30/03 -0700, you wrote:
>Thank you Avery, yet I will leave a conginial message
>stating that sorry we missed each other my charge
>today is 37.50 1/2 of my tuning charge please call me
>and I will clean the sound board "cover your
>furniture" polish the key tops and the charge for my
>next visit will be 112.50 Thank you your Piano
>Technician ................
>--- Wimblees@aol.com wrote:
> > In a message dated 5/30/03 4:13:25 PM Central
> > Daylight Time, avery@ev1.net
> > writes:
> >
> > > Has anyone actually considered calling the
> > customer before you go? Just
> > > to be sure?
> > >
> > > Avery
> > >
> >
> > How far do we have to go to "baby" our customers. My
> > feeling is, if they
> > can't keep track of their lives, why should I
> > bother.
> >
> > I wrote an article about this topic some months back
> > in the Journal. My
> > attitude is, no shows are a part of doing business.
> > It comes with the territory. No
> > matter what we do, it's going to happen. We have to
> > realize a piano tuning
> > might not be the most important thing in a
> > customer's life. And who are we to
> > judge what is more important. What might be a
> > trivial thing to us, (like getting
> > your hair done), might be a very important event for
> > the customer. Yes, it's
> > a hassle, and yes, we do loose money, but that's
> > life as a piano tuner. And,
> > as I concluded at the end of my article, if you
> > don't like it, get out of the
> > business.
> >
> > Wim
> >
> >
>
>
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