No-show fees?

[Perry Williams]

Thank you Avery, yet I will leave a conginial message
stating that sorry we missed each other my charge
today is 37.50 1/2 of my tuning charge please call me
and I will clean the sound board "cover your
furniture" polish the key tops and the charge for my
next visit will be 112.50 Thank you your Piano
Technician ................
--- Wimblees@aol.com wrote:
> In a message dated 5/30/03 4:13:25 PM Central
> Daylight Time, avery@ev1.net 
> writes:
> 
> > Has anyone actually considered calling the
> customer before you go? Just
> > to be sure?
> > 
> > Avery
> > 
> 
> How far do we have to go to "baby" our customers. My
> feeling is, if they 
> can't keep track of their lives, why should I
> bother. 
> 
> I wrote an article about this topic some months back
> in the Journal. My 
> attitude is, no shows are a part of doing business.
> It comes with the territory. No 
> matter what we do, it's going to happen. We have to
> realize a piano tuning 
> might not be the most important thing in a
> customer's life. And who are we to 
> judge what is more important. What might be a
> trivial thing to us, (like getting 
> your hair done), might be a very important event for
> the customer. Yes, it's 
> a hassle, and yes, we do loose money, but that's
> life as a piano tuner. And, 
> as I concluded at the end of my article, if you
> don't like it, get out of the 
> business. 
> 
> Wim 
> 
> 


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