This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Hello PianoList folks. I'm looking for any suggestions to sooth an irate = customer - she just called and left a message - I'll have to get back to = her soon. I tuned a Yamaha GH1 today (so-so condition). New customer "graduate of = Puerto Rico Conservatory". I sat down on bench & hit first key - = BUZZZZZZZZZZZ. Found a half-dozen keys that made a nasty soundboard = buzz. Found a rib I could press on while striking key that stopped the = buzz. Lady was not home so I called hubby over to ask if wife had = complained about buzz. He said he heard it when I demonstrated it, but = she had not mentioned it. So she just calls now and said she played her piano. She is not happy at = all. She said there were one or two keys that made a little buzz = previously, but now about 20 notes make a big buzz and she is in tears. I had told the hubby when I was there earlier that if the buzzing = bothered her, there were some repairs that we could try to get rid of = the buzzing. He said he would mention it to her. It would seem to me = that the appropriate response from me is to offer to make an appointment = to come and repair her loose rib and charge her a normal fee for doing = so. Her message has the distinct tone of "my piano was fine before YOU = touched it". Any thoughts before I step into the fire? Thanks. Terry Farrell ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/2c/f7/8c/30/attachment.htm ---------------------- multipart/alternative attachment--
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