Full Service Appointments: was Re: Yamaha hammers

[Delwin D Fandrich]

----- Original Message ----- 
From: "Barbara Richmond" <piano57@flash.net>
To: <davidlovepianos@earthlink.net>; "Pianotech" <pianotech@ptg.org>
Sent: November 06, 2003 7:53 PM
Subject: Re: Full Service Appointments: was Re: Yamaha hammers


> David,
>
> Well, I must admit, I get rather passionate about the topic.  It was my
path
> to success.  You *could* say it was what separated me from the rest of
the
> boys.  ;-)   I certainly didn't lose any money on the deal--just gained a
> good reputation and lots of loyal, regular customers.  Don't get me
wrong, I
> charged for extras--it just depends on your definition of "extra."
>
> Barbara Richmond, RPT
> Somewhere near Peoria, IL


My practice (until I quit doing in-home servicing) was to charge a base fee
for two hours. Then I did whatever I could do in those two hours. It worked
quite well. And I agree about picking up numerous not-quite-happy clients
from folks who were really quite good tuners. I also picked up quite a bit
of rebuilding work from customers who had been asking their former tuners
about various tonal and performance questions for years. They knew
something was wrong even if their tuners did not.

Del