Which brings up a question: What is the best way to "break the news" to a customer that her precious piano, instead of being beautifully restored by a Wise and True Craftsman, actrually seems to have been badly mauled by a malicious, juvenile chimp on street drugs ? I have tried various methods: direct, indirect, humor, surprise, etc., but I have yet to find the One True Method which does not, in the customer's eyes, make ME the enemy: regardless of the blatant and demonstrable evidence before us! Thump --- Delwin D Fandrich <pianobuilders@olynet.com> wrote: > > ----- Original Message ----- > From: Farrell > To: pianotech@ptg.org > Sent: November 24, 2003 5:33 AM > Subject: Bad Rap > > > > Somehow, somewhere, this lady HAD to have gotten > her story screwed up. No way did Mr. So-And-So do > the nasty work that I saw. But if I didn't know this > guy, I suppose I would have come away from that > appointment with the opinion that Mr. So-And-So was > a real sloppy, ignorant, rip-off artist, shmuck of a > piano tooner. > > A first-hand report like this should be accurate, > but I think also, this is how nasty, inaccurate, > career-damaging rumors can start. > > Terry Farrell > > And there is at least a fair chance that you also > will end up on her list. After all, there is really > nothing wrong with her piano that a competent > technician couldn't fix in fifteen minutes. > > So...Step Two involves calling Mr So & So and having > a chat. He should at least be given the chance to > contact the POS owner and straighten out the story. > Just as you should hope the next technician to see > the piano will give you a similar chance. > > Del __________________________________ Do you Yahoo!? Free Pop-Up Blocker - Get it now http://companion.yahoo.com/
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