Bad Rap

[Farrell]

My first recommendation is to only comment if asked. And then all you can do
is do a Joe Friday: just the facts ma'am. Call it as you see it. Even on
some really trashy piano you can often find something to compliment them on:
"Boy, you sure don't see beautiful book-matched veneers like these on pianos
made today! Back when your 1942 Baldwin Acrosonic was built, they sure had
some fine materials to work with."

Terry Farrell

----- Original Message ----- 
From: "gordon stelter" <lclgcnp@yahoo.com>
To: "Pianotech" <pianotech@ptg.org>
Sent: Monday, November 24, 2003 12:45 PM
Subject: Re: Bad Rap


> Which brings up a  question: What is the best way to
> "break the news" to a customer that her precious
> piano, instead of being beautifully restored by a Wise
> and True Craftsman, actrually seems to have been
> badly mauled by a malicious, juvenile chimp on street
> drugs ?
>     I have tried various methods: direct, indirect,
> humor, surprise, etc., but I have yet to find the One
> True Method which does not, in the customer's eyes,
> make ME the enemy:  regardless of the blatant and
> demonstrable evidence before us!
>      Thump
>
> --- Delwin D Fandrich <pianobuilders@olynet.com>
> wrote:
> >
> >   ----- Original Message ----- 
> >   From: Farrell
> >   To: pianotech@ptg.org
> >   Sent: November 24, 2003 5:33 AM
> >   Subject: Bad Rap
> >
> >
> >
> >   Somehow, somewhere, this lady HAD to have gotten
> > her story screwed up. No way did Mr. So-And-So do
> > the nasty work that I saw. But if I didn't know this
> > guy, I suppose I would have come away from that
> > appointment with the opinion that Mr. So-And-So was
> > a real sloppy, ignorant, rip-off artist, shmuck of a
> > piano tooner.
> >
> >   A first-hand report like this should be accurate,
> > but I think also, this is how nasty, inaccurate,
> > career-damaging rumors can start.
> >
> >   Terry Farrell
> >
> > And there is at least a fair chance that you also
> > will end up on her list. After all, there is really
> > nothing wrong with her piano that a competent
> > technician couldn't fix in fifteen minutes.
> >
> > So...Step Two involves calling Mr So & So and having
> > a chat. He should at least be given the chance to
> > contact the POS owner and straighten out the story.
> > Just as you should hope the next technician to see
> > the piano will give you a similar chance.
> >
> > Del
>
>
> __________________________________
> Do you Yahoo!?
> Free Pop-Up Blocker - Get it now
> http://companion.yahoo.com/
> _______________________________________________
> pianotech list info: https://www.moypiano.com/resources/#archives
>