My advice is to be polite about it, but dont beat around the bush. And read the writting on the wall as it unfolds. If you have one of these folks that are 3 carrots short of an afternoon snack as Barbara so elequoently put it, then simply encourage them to get a second opinion, and inform them that you cannot see that you can be of more help to them, followed by a quick << G'day t'yers >>. Dont go looking for trouble, do your very best to steer clear, but if someone insists on being an arse or worse... then just cut them off as painlessly as possible and leave. Cheers RicB > > Which brings up a question: What is the best way to > "break the news" to a customer that her precious > piano, instead of being beautifully restored by a Wise > and True Craftsman, actrually seems to have been > badly mauled by a malicious, juvenile chimp on street > drugs ? > I have tried various methods: direct, indirect, > humor, surprise, etc., but I have yet to find the One > True Method which does not, in the customer's eyes, > make ME the enemy: regardless of the blatant and > demonstrable evidence before us! > Thump > > -- Richard Brekne RPT, N.P.T.F. UiB, Bergen, Norway mailto:rbrekne@broadpark.no http://home.broadpark.no/~rbrekne/ricmain.html http://www.hf.uib.no/grieg/personer/cv_RB.html
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