Venting..."rebuilt piano" walk away or not

[Robert Goodale]

I would be straight up and honest with these people.  You do not want to be
blamed for and future problems, and there are likely to be many in a very
short time.  I would start by sitting down with them and give the straight
talk.  When it comes right down to it they may have grounds for some legal
action for being misled to believe the piano was "rebuilt".  You might
suggest arranging for some other local reputable technicians to second the
opinion and then jointly sign an affidavit.

There is some urgency on this.  If too much time passes you open the door
for the so-called "rebuilder" to accuse someone else of damaging the piano.
If the complaint is filed immediately with a couple other techs in agreement
they are more likely to get this "thing" out of their house and recover
their money.  They would be wise to do so, right now they are looking at a
very large paper weight.

Rob Goodale, RPT
Las Vegas, NV


> Subject: Venting..."rebuilt piano" walk away or not
>

> Consider......would you tune this or walk away.
>
> Baby grand no name piano, delivered 2 weeks ago.
> "rebuilt" by someone out of town, a "good deal"
>
> 1) 1.25 coils on many pins, nothing more then 2 coils
> coil(s)spread and messy,  beckets not in pins, and
> pulling well out of their holes on some.
>
> 2) No string braid anywhere at all, audible ringing.
>
> 3) Hammer tails NOT shaped at all. 76 grams
> downweight, 34 grams upweight. Tails rubbing together
> at back causing some sticking hammers.
>
> 4) New key caps not filed edges at all. Some sharps
>   binding on white caps, sticking.
>
> 5) String spacing not even close, 1mm between some
> strings, 4 mm between others.
>
> 6) Hammers do not even strike some strings
>
> 7) Very hard key bushings, Key pins turned 45 degrees
>    to stop rattle.
>
> 8) New damper felt, No tricord at all, low tenor
> sings.
>
> 9) New pinblock rough cut and epoxied in, 1 cm gap
> filled in places.
>
>
> OH YES.....And the refinishing job is
> ABSOLUTLY BEAUTIFUL.
>
> I walked away. Felt strange to be standing in front
> of a beautiful walnut instrument with all that new
> shiny string, and new hammers, sparkling, just
> delivered, and not be able to tune it.
>
> Client says, "just tune it, its good enough for me."
>
> I tried tuning it for 15 min, but am sure the beckets
> are pulling out. Strings not rendering, ringing,
> missed
> strings.
>
> The pinblock bottom is not quite perfectly level.
> Feels like a gentle small bump over 16 inches or so.
> I wonder if he used a pinblock support.
>
> Told the client to ask him if he did use a pinblock
> support before saying anything else. If he says "a
> what" he has an even bigger problem.
>
>                        Sorry...but....
>
>                        Grrrrrrrrrrrr
>
>                         Dave Renaud
>                         RPT, Ottawa, Canada
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