no charge to good steady customers

[Phil Bondi]

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Last Friday was a scheduled appt. with a very faithful every 6 months
residential customer - Baldwin Acro(newer Console model) - DC installed.
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When I arrived, this client was as gracious as ever - said the piano
really didn't sound bad at all to her.
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..she wasn't kidding.
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I probably could have done more harm than good if I tuned the whole
thing! - it was spot-on with the exception of a few top-end unisons..I
touched them up for her, and told her 'no charge' today.
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She was more than willing to pay 'something' for my time, and I probably
should..my gut feeling was not to charge her, so I didn't..I wasn't
there more than 10 minutes, and 1/2 of that time was spent putting that
darn lid back on(2 pins on the bass side as opposed to a 'piano' hinge
in back..uugh).
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I'm not looking for a pat on the back here..just curious if this is
common practice amungst my peers..or do you truly feel I am not being
fair to the tech. community.
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curious this morning,
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Phil Bondi(FL)=20
phil@philbondi.com=20

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