Rookebondi, At 07:00 10/7/2003 -0400, you wrote: >I'm not looking for a pat on the back here..just curious if this is common >practice amungst my peers..or do you truly feel I am not being fair to the >tech. community. 'Tis a two edged sword, methinks. If the customer expects it from now on - bad. If the customer now has that warm fuzzy feeling that the piano tech is really looking out for the best interests of the instrument, and not just a quick and easy buck - good. >curious this morning, I think that the key phrase in your description is "very faithful every 6 months residential customer". What you did comes under the "good will" part of customer relationships. What I have done in similar circumstances is to do some regulation, voicing or even just tightening all the screws you can find (you can _always_ find some of that to do, right?) and only charge for a minimal service call. Win, win, win situation... -You didn't do that "unnecessary" tuning. -The instrument is better than you found it. -The customer doesn't feel "guilty" about not paying you for your time. just my 2¢ conrad Conrad Hoffsommer - Music Technician Luther College, 700 College Dr., Decorah, Iowa 52101-1045 Vox-(563)-387-1204 // Fax (563)-387-1076 - Education is what you get from reading the small print. Experience is what you get from not reading it.
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