no charge to good steady customers

[Donald Ellis]

I have done that on numerous occasions and have no problem with it.  I think 
it establishes good customer relations which increases "word of mouth" 
advertising.


>From: "Phil Bondi" <phil@philbondi.com>
>Reply-To: phil@philbondi.com, Pianotech <pianotech@ptg.org>
>To: "'Newtonville'" <pianotech@ptg.org>
>Subject: no charge to good steady customers
>Date: Tue, 7 Oct 2003 07:00:35 -0400
>
>Last Friday was a scheduled appt. with a very faithful every 6 months
>residential customer - Baldwin Acro(newer Console model) - DC installed.
>
>When I arrived, this client was as gracious as ever - said the piano
>really didn't sound bad at all to her.
>
>..she wasn't kidding.
>
>I probably could have done more harm than good if I tuned the whole
>thing! - it was spot-on with the exception of a few top-end unisons..I
>touched them up for her, and told her 'no charge' today.
>
>She was more than willing to pay 'something' for my time, and I probably
>should..my gut feeling was not to charge her, so I didn't..I wasn't
>there more than 10 minutes, and 1/2 of that time was spent putting that
>darn lid back on(2 pins on the bass side as opposed to a 'piano' hinge
>in back..uugh).
>
>I'm not looking for a pat on the back here..just curious if this is
>common practice amungst my peers..or do you truly feel I am not being
>fair to the tech. community.
>
>curious this morning,
>
>Phil Bondi(FL)
>phil@philbondi.com
>
>
>

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