no charge to good steady customers

[richard.ucci@att.net]

Phil, I've done the same several times. It's good customer relations. You'll 
make it back some other way.

Rick Ucci/ Ucci Piano
> Last Friday was a scheduled appt. with a very faithful every 6 months
> residential customer - Baldwin Acro(newer Console model) - DC installed.
>  
> When I arrived, this client was as gracious as ever - said the piano
> really didn't sound bad at all to her.
>  
> ..she wasn't kidding.
>  
> I probably could have done more harm than good if I tuned the whole
> thing! - it was spot-on with the exception of a few top-end unisons..I
> touched them up for her, and told her 'no charge' today.
>  
> She was more than willing to pay 'something' for my time, and I probably
> should..my gut feeling was not to charge her, so I didn't..I wasn't
> there more than 10 minutes, and 1/2 of that time was spent putting that
> darn lid back on(2 pins on the bass side as opposed to a 'piano' hinge
> in back..uugh).
>  
> I'm not looking for a pat on the back here..just curious if this is
> common practice amungst my peers..or do you truly feel I am not being
> fair to the tech. community.
>  
> curious this morning,
>  
> Phil Bondi(FL) 
> phil@philbondi.com 
> 
>  
>  
>