---------------------- multipart/alternative attachment Phil, I am still in the process of building a large client base. I've found that offering the customers more than they pay for--sometimes includes a no-charge visit to rectify something--has earned me many referrals. It's an ongoing warm and fuzzy-life lesson: conscientiousness is it's own reward! In the long run, it will pay the bills, too! Good job, Dave Stahl > > > >From: "Phil Bondi" <phil@philbondi.com> > >Reply-To: phil@philbondi.com, Pianotech <pianotech@ptg.org> > >To: "'Newtonville'" <pianotech@ptg.org> > >Subject: no charge to good steady customers > >Date: Tue, 7 Oct 2003 07:00:35 -0400 > > > >Last Friday was a scheduled appt. with a very faithful every 6 months > >residential customer - Baldwin Acro(newer Console model) - DC installed. > > > >When I arrived, this client was as gracious as ever - said the piano > >really didn't sound bad at all to her. > > > >..she wasn't kidding. > > > >I probably could have done more harm than good if I tuned the whole > >thing! - it was spot-on with the exception of a few top-end unisons..I > >touched them up for her, and told her 'no charge' today. > > > >She was more than willing to pay 'something' for my time, and I probably > >should..my gut feeling was not to charge her, so I didn't..I wasn't > >there more than 10 minutes, and 1/2 of that time was spent putting that > >darn lid back on(2 pins on the bass side as opposed to a 'piano' hinge > >in back..uugh). > > > >I'm not looking for a pat on the back here..just curious if this is > >common practice amungst my peers..or do you truly feel I am not being > >fair to the tech. community. > > > >curious this morning, > > > >Phil Bondi(FL) > >phil@philbondi.com > ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/1f/1b/fc/9f/attachment.htm ---------------------- multipart/alternative attachment--
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