---------------------- multipart/alternative attachment Hi List, I do a fair amount of warranty work for a few different manufacturers. Note that I said manufacturers, not dealers. While I am usually contacted by the dealer that sold the piano, I have found that it's far easier to get the necessary parts and forms directly from the manufacturers. Things seem to get done a little more quickly that way. Kawai and Charles Walter are very responsive to technicians. The only manufacturer I've encountered that doesn't seem to want to deal with techs is Kemble. They insist I go through the dealer. The dealer, for his part, says that extracting money from them is not necessarily a piece 'o cake, but he is willing to cover my charges(which is all I should really be concerned about). It seems to me like it would be in the builders best interest to offer support to the techs that work on their pianos. I recently was called to tune and fix a year-old Kemble 48" upright that had a broken hammershank. Imagine being the piano owner and having this happen. Wouldn't you wonder if you got a lemon? I would. Having the ability and the time to fix the problem and "re-sell" the piano to a slightly disgruntled customer without having to get clearance from dealers and manufacturers and/or having to make numerous trips to the home would seem to me to be in everyone's best interest: keeps the customer happy, keeps egg off the face of the dealer and the maker. To keep the customer happy, I fixed the problem first and asked warranty questions later, which is when I discovered Kemble's policy. I will be compensated by the dealer, but Kemble's way of dealing--or not dealing--with things seems less than ideal. Any thoughts or experiences along these lines would be appreciated. Dave Stahl Promote Harmony in the Universe--Tune Your Piano! Dave Stahl Piano Service 1148 Los Trancos Road Portola Valley, CA 94028 650-224-3560 ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/0b/be/b7/5b/attachment.htm ---------------------- multipart/alternative attachment--
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