Aaargh!!...aka customer relations

[Farrell]

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Interesting! By frame breaking, do you mean the backposts or the plate =
(did it have an iron plate?)?

Oh, and please, don't drink and drive - y'all drive on the wrong side of =
the road when you are in the best of condition! Sounds like quite the =
pleasant appointment otherwise though.

Terry Farrell

----- Original Message -----=20
From: "Michael Gamble" <michael@gambles.fsnet.co.uk>
To: <pianotech@ptg.org>
Sent: Wednesday, October 22, 2003 6:59 AM
Subject: Fw: Aaargh!!...aka customer relations


> Hello List
> Did I tell you of the worst possible scenario in customer relations =
and
> pitch raising? Many years ago, in the final pass just as I was in the =
middle
> of a fine
> tuning following a pitch raise of 100cents on this old upright.... The =
frame
> broke! What an ear-splitting hor.r.r.rible din. The piano was, of =
course, a
> write off. But the owner, bless his cotton socks, appreciated the =
chances of
> such a disaster and took out a couple of cans of lager. Which we =
drank. He
> then took out more cans of lager. Which we drank. And as the mountains =
of
> empty cans grew and the atmosphere grew to understanding camaraderie I =
took
> my leave and drove home. Very carefully. This was the beginning of my  =
in
> depth interest in pitch change, frame stresses and spreading the =
load....
> Hence my "Quadrant System".
> Regards to all - and I hope this never happens to you!
> Michael G (UK)
> ----- Original Message -----=20
> From: <richard.ucci@att.net>
> To: "Pianotech" <pianotech@ptg.org>
> Sent: Wednesday, October 22, 2003 12:52 AM
> Subject: Re: Aaargh!!...aka customer relations
>=20
>=20
> > Dave, I used to do much the same, but now I always start off handing =
them
> the
> > journal handout on pitch raising and telling them that we are doing =
a lot
> > of "catch up" work from years of neglect.
> >
> > I also prepare them for the broken strings that may occur as a =
result of
> that
> > neglect. I make it very clear that the strings are replacable at an
> > additional fee.
> >
> > Lastly, I tell them that because of the 50-100 cent pitch =
correction,the
> > piano will not be as stable as it would be after subsequent tunings =
at
> > regular intervals.
> >
> > I say all this with a smile and the confidence of one who has done =
the job
> > many times.
> >
> > I also hate it when some pompous ass gets in my face, but don't =
loose
> sleep
> > over it.
> >
> > Rick Ucci/ Ucci Piano
> >
> > _______________________________________________
> > pianotech list info: https://www.moypiano.com/resources/#archives
> >
> >
>=20
>=20
> _______________________________________________
> pianotech list info: https://www.moypiano.com/resources/#archives
> 
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