This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Hello, Sounds like a rough day. Who are you (TP)? Terry Farrell ----- Original Message -----=20 From: Topperpiano@aol.com=20 To: pianotech@ptg.org=20 Sent: Friday, February 06, 2004 8:05 PM Subject: Service call frustration?!?!?!?!?!?! Just thought I'd vent on a most perplexing service call today. Last = week I went to do a trouble shooting call for a local dealer. The = customer, who is a very accomplished pianist, had purchased a new very = expensive piano. The customer only spoke very limited English. Other = than a few slightly wobbly unisons there was nothing really wrong with = the piano. The piano had been nicely prepped, was well regulated and = voiced evenly. Last week I spent over an hour with the customer and = could not discern one iota of what her complaint could possibly be. She = would play a note several times and say "sound." Then she would look at = me as if to get assurance that I too heard the offending problem. Some = of the notes that she objected to had the slightly off unisons so I = cleaned up the tuning. This did not phase her. Finally I got some = paper, took the fallboard off, pointed out the numbers on the keys and = made a chart and asked her to mark Like, Not Like on each key, hoping to = see some similarity in the likes and not likes. I also mentioned that = if we could get someone who spoke English that it might go better. This = week when I returned she indeed had a friend who spoke much better = English. The chart was filled with remarks like "Not beautiful, more = exact, finish sooner, too over, etc. After mUUUUUch discussion with the = friend I discovered that her main complaints were the undamped high = treble notes sustaining, some impact sounds of the hammer hitting the = string in the top octave, and the dampers in the bass not cutting off = rapidly enough on a very hard blow. There was not one problem that did = not fall squarely in the range of normalcy. I spent two hours trying to = explain that there no dampers in the high treble and that the dampers in = the bass were not under performing and I voiced three hammers in the top = octave to see if that would eliminate some offending sound. I left = feeling very unsuccessful with no idea whether or not the customer was = appeased. She waived good-bye to me and had her friend tell me that she = would call the store and ask for me when she needed to have it tuned. = Oh Boy! TP ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/3b/1b/6c/41/attachment.htm ---------------------- multipart/alternative attachment--
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