Complete Regulation for the Grand Piano

[Topperpiano@aol.com]

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I usually spend 8 to 10 hours on the new pianos on the dealer's floor.  These 
retail for $40,000 or more.  The dealer picks up all of the cost and also 
pays for the tech to do the first tuning and any regulation and voicing on the 
first visit.  I actually don't think this is really a dealer problem from my 
perspective. It really is a manufacturing problem.  It is not the dealer's 
problem when the manufacturer uses crappy materials or does a poor job of regulating 
in the factory or misses very obvious problems before crating.  The dealer I 
work for is doing the best they can to prep the pianos for the floor.  I do 
feel however that many of the manufacturers just don't have a way to sift 
through the complaints from techs.  They see most of the complaints as just a sea of 
problems that they can't prioritize.  They often do not admit to problems 
when they see them and have a hard time correcting in a complicated factory 
situation.  I used to just go ballistic when I saw really stupid problems from the 
manufacturers.  Now I just open up a really poorly made piano and equate it 
with a truck payment, weekend at the beach or college tuition for the kids. I'm 
happier that way.  TP

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