Sounds like this guy is pretty anal and I doubt there will be much you can do to allay his fears. Your approach perhaps should be reinforcing that the system is operating normally; the bars do get too hot to keep your hand on it. Mention that you could go to a lower wattage bar if it would make him happier, but experience demonstrates that the system will not be as effective if you do. Thousands of these systems have been installed. They are safe and very effective and recommended by all the major manufacturers. If he doesn't like the temperature then by all means let him unplug it, You already have the check (you do, don't you?). It is his piano that will suffer. If he drops you as a tuner, you may be better off without him. Dean Dean May cell 812.239.3359 PianoRebuilders.com 812.235.5272 Terre Haute IN 47802 -----Original Message----- From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org]On Behalf Of Richard Cromwell Sent: Sunday, March 21, 2004 10:18 PM To: 'Pianotech' Subject: Dampp-Chaser Concerns I recently installed a 7-part 2 tank system into a Bosendorfer 7ft. The client called and is concerned that the system is drying out his piano. He thinks that heater bars are too hot (he says they are too hot to touch for even a few seconds). He mounted a hygrometer under the soundboard for a few hours and says it is reading 35%. Has anyone ever had problems with a system malfunctioning and demolishing a piano? The client has since unplugged the system until I can get out there to look at it, but I don't really know what to look for. Does anyone have any ideas or comments? Rick Cromwell Cromwell's Piano Service _______________________________________________ pianotech list info: https://www.moypiano.com/resources/#archives
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