This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment I had to tell a lady that her piano was untunable and that it needed restringing. She had just had it restrung in the previous year. She said that was what the last technician told her and, after a while, reluctantly, asked me to do the job again. So, in answer to your question, tell the truth (but leave out the "crappy" and "useless" adjectives) and be the second technician to show up to give the bad news. :-) Tom Cole gordon stelter wrote: >The BEST part in a situation like this is telling the >customer that the former "technician" did useless and >crappy work. USUALLY the customer gets mad at YOU >instead of them! ( And doesn't believe you, i.e. "That >nice old man, xxxxx, worked on MY piano!" ( Smiling, >with beaming eyes. ) > Does anyone here have suggestions on how to >handle telling a customer that the work they just paid >for is absolutely worthless garbage ? > > Thump > >P.S. I played a small private reception for a >celebrity you'd all recognize last night, in a big >mansion.......... on a Wurlitzer console. The owner >came up to me, beaming, "How do you like it ?" I >rejected the first 10 answers that came to mind, bit >my lip and politely said "It's OK ". ( I'm not good at >lying ) "When was it tuned ?" " Sometime in the last >year!" he beamed again. > Sheesh! > > >--- Farrell <mfarrel2@tampabay.rr.com> wrote: > > > >>Of course! But it's ok because the originals are >>those really nice ones with the knuckle integrated >>into the shank! >> >>I'm sure you all have seen this kind of crap >>workmanship before, but last night I thought I would >>turn my attention to the backchecks and putting a >>radius on the hammer tails. The guy also put new >>backchecks on. Every one at a unique height. Many >>pushing up adjacent hammers upon key stroke. The >>hammer tails hit the backcheck at about a 45 degree >>angle (tails don't check, they clunk!). Then I try >>to gang sand the tails for a radius. Tails are >>angled every which way. In, out, rotated. >> >>If you took all the loose parts, thew them in a box >>and shook it up and then looked inside, you would >>have something that looks pretty close to this >>action. I am exaggerating only slightly. >> >>Arrrrggggg! It would have been less work to try and >>make the original parts function, rather than trying >>to make this hodge-podge of parts function. :-( >> >>Ain't there a law????? >> >>Terry Farrell >> ----- Original Message ----- >> From: Avery Todd >> To: Pianotech >> Sent: Saturday, November 13, 2004 5:47 PM >> Subject: Re: Front Rail Punching Interference >> >> >> Just wondering, but did "they" also install those >>new hammers on old shanks/knuckles? :-) >> >> Avery >> >> At 03:56 PM 11/13/04, you wrote: >> >> I think I found part of the problem already. The >>tooner before me "rebuilt the piano" - you know, the >>full monty - new strings, hammers, damper felts (yes >>indeed, hanging way out past the damper heads) and >>keytops - none of which were installed >>straight/aligned, etc. I imagine this thing had >>ivory keytops originally. The new keytops are thick >>plastic (~2mm), and yup, you guessed it, he didn't >>plane the keytops down to compensate for the thicker >>keytops - so now I have keys that are one or two >>millimeters thicker than original..... >> >> Oh well, back to the drawing board ........ er, >>a, regulating table...... >> >> Terry Farrell >> >> ----- Original Message ----- >> >> From: antares >> >> To: Pianotech >> >> Sent: Saturday, November 13, 2004 4:04 PM >> >> Subject: Re: Front Rail Punching Interference >> >> >> Terry, >> >> >> First of all, you need to know the exact key >>height of your key board. >> >> This is the key to your regulation. >> >> For instance.... the key height for Steinway >>model S-B (measured from the key bed to the >>underside of the key top covering) is 63 mm. >> >> For Yamaha's this 64 mm. >> >> It is the only way to get your basis straight. >> >> After that, we're talking. >> >> >> André Oorebeek >> >> >> On 13-nov-04, at 20:47, Farrell wrote: >> >> >> <?fontfamily><?param >>Arial><?smaller>Help!<?/smaller><?/fontfamily> >> >> >> >> <?fontfamily><?param Arial><?smaller>I'm >>trying to regulate a Baldwin "Monarch" microgrand >>action. I haven't looked up the piano's age (can't >>find my Pierce Atlas), but it is from the first half >>of the 20th Century. I've run into this before. I >>level keys (1/2" sharp height), regulate blow, >>let-off, etc., and then go to set aftertouch. When I >>have the proper aftertouch on the sharps, the >>adjacent naturals hit the sharp front rail punching >>before they hit their own front rail punching when >>depressing the natural.<?/smaller><?/fontfamily> >> >> >> >> <?fontfamily><?param Arial><?smaller>That's >>bad.<?/smaller><?/fontfamily> >> >> >> >> <?fontfamily><?param Arial><?smaller>What >>gives? Have I done something stupid? Have I simply >>overlooked something?<?/smaller><?/fontfamily> >> >> >> >> <?fontfamily><?param Arial><?smaller>Another >>thing - I have to reduce blow to 1-3/4 inches to >>provide sufficient key travel (about 3/8 inches - >>way less than spec) to allow let-off and a tad of >>aftertouch. I replaced the back rail felt with >>original thickness (which is the thinnest sold by >>the supply houses), I am using the thinnest front >>rail punchings available, and I even have key height >>a little bit higher than they were (and above spec - >>more than 2-1/2 inches - I'm quite sure I'm still OK >>with the fallboard).<?/smaller><?/fontfamily> >> >> >> >> <?fontfamily><?param Arial><?smaller>Again, >>what gives? Action clearly appears all >>original.<?/smaller><?/fontfamily> >> >> >> >> <?fontfamily><?param Arial><?smaller>This is >>all a lot easier when you rebuild the action, go >>through the Stanwood and geometry stuff, and have it >>all correct from the get-go! Because, as in this >>case, it can't be me, it's gotta be the action! >>Right? ;-)<?/smaller><?/fontfamily> >> >> >> >> <?fontfamily><?param Arial><?smaller>Thanks >>for anything anyone has to >>offer.<?/smaller><?/fontfamily> >> >> >> >> <?fontfamily><?param Arial><?smaller>Terry >>Farrell<?/smaller><?/fontfamily> >> >> >> friendly greetings >> >> from >> >> André Oorebeek >> >> >> "where Music is, no harm can be" >> >> >> > > > > >__________________________________ >Do you Yahoo!? >Check out the new Yahoo! Front Page. >www.yahoo.com > > >_______________________________________________ >pianotech list info: https://www.moypiano.com/resources/#archives > > > > ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/6c/d7/ef/98/attachment.htm ---------------------- multipart/alternative attachment--
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