ethics question

[Richard Oliver Snelson]

I forgot what happened in my case! I started taking lessons from "the piano 
teacher" soon I was taking care of her C-3 and later that year she sent a 
letter to her students telling them the value of having their pianos tuned. 
Her past piano tuner had stopped tuning, the great Ralph Stillwell, some of 
you will remember Ralph's work with Yamaha. I traded piano lessons for piano 
care. She had been handing out my cards in her studio.  She often sends 
students to see my used pianos. I have never paid her anything for sales 
that I have made. Have voiced the C-3 down a couple of times to thank her. 
She has it in a very small room. It really hurts in that closet of a room. 
Rich
Richard Oliver Snelson

----- Original Message ----- 
From: "Phil Bondi" <phil@philbondi.com>
To: "Pianotech" <pianotech@ptg.org>
Sent: Monday, October 04, 2004 7:38 PM
Subject: Re: ethics question


> Rick, your reply sounds like something that would have come out of my lips 
> at one time in my life..not anymore.
>
> ..the recovery continues, Dr. Bryant!
>
> I will suggest that you keep a level head and remember that the last thing 
> the client sees or hears is what they will remember the most..regardless 
> if they are your client or not. You might try the soft approach..something 
> like:
>
> "I'm sorry to hear that you have decided to use someone else. I hope you 
> are happy with your new arrangement. I would be happy to service your 
> piano in the future should this arrangement not be satisfactory to you."
>
> That's what that client will remember..a soft voice(with bitten tongue!) 
> wishing them well, but leaving the door open for them.
>
> Your situation is not too terribly uncommon.
>
> Phil Bondi(Fl)
>
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