Vertical Damper Lift Rail

[Alan Forsyth]

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Hello Terry,=20
Whenever I am in doubt as to how much to charge, I usually specify each =
individual action on an invoice; i.e. copy exactly what you have listed =
in your post. That way the customer has little defence. Sometimes I also =
state that the labour charge is also a "nominal" amount (as if doing =
them a favour).

Hope this will ease your conscience.

Alan


  ----- Original Message -----=20
  From: Farrell=20
  To: pianotech@ptg.org=20
  Sent: Thursday, October 21, 2004 10:42 PM
  Subject: Vertical Damper Lift Rail


  I repaired a vertical damper lift rail the other day. Typical thing =
where one of three little steel L-shaped hookies that pivots in a flange =
broke off. I just made the appointment to re-install the rail and the =
guy asked me what the charge was. I told him. He didn't sound happy at =
all. I am expecting..... shall we say a difference of opinions? My =
question (before I tell what my charge is/was) is how much time would =
you charge at your normal hourly rate for such a repair?

  I'm in Florida and rates are pretty consistent here with most of the =
mid-west. I typically charge $60 an hour for on-site service work and =
$50 an hour for shop work. And I think I gave him a good deal =
actually.......

  The piano is a recent model Kawai.

  The tasks I had to do:
  1 - diagnose problem (pretty fast on that one)
  2 - remove action
  3 - remove damper rail
  4 - replace action
  (I tuned the piano at this first visit - so no need to charge for a =
service call specifically to remove the damper rail.)
  5 - repair rail (make new L-shaped pin, drill hole in rod, epoxy pin =
in place)
  6 - service call to remove action, install rail, re-install action =
(25-mile round trip - I wasn't scheduled to go out that way for two =
weeks and the girl that plays the piano is active on the piano and so =
she wanted it back together ASAP - so this was a special service call to =
that area.)

  Thanks for any input.

  Terry Farrell
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