This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Thanks to all for the input on my little thing last week. The guy called = me up asking if the rail was ready and asked how much it was going to = cost. I hate being put on the spot, but if I am I try to quote high and = come in low. Anyway I said $200. After reviewing things, I only charged = him $150. I put the thing back in a couple days ago - he is happy, = daughter pianist is happy, I am happy. And thanks again for the input, = it helped. Oh, and it was not a Kawai, but rather a Samick-made Kohler & Campbell. Terry Farrell ----- Original Message -----=20 From: Piannaman@aol.com=20 To: pianotech@ptg.org=20 Sent: Friday, October 22, 2004 10:21 AM Subject: Re: Vertical Damper Lift Rail Terry,=20 How old is the piano? Is it still under warranty? If it is, I try to = deal with the manufacturer, which doesn't necessarily put the check in = hand as quickly. The customer always appreciates it, since it's usually = a little more challenging for them to make a claim.=20 Itemizing what you've done and specifying time per each task performed = is what I do in a case like this. =20 Dave Stahl=20 In a message dated 10/21/04 11:02:54 PM Pacific Daylight Time, = alanforsyth@fortune4.fsnet.co.uk writes:=20 Hello Terry,=20 Whenever I am in doubt as to how much to charge, I usually specify = each individual action on an invoice; i.e. copy exactly what you have = listed in your post. That way the customer has little defence. Sometimes = I also state that the labour charge is also a "nominal" amount (as if = doing them a favour).=20 Hope this will ease your conscience.=20 Alan=20 ----- Original Message -----=20 From: Farrell=20 To: pianotech@ptg.org=20 Sent: Thursday, October 21, 2004 10:42 PM=20 Subject: Vertical Damper Lift Rail=20 I repaired a vertical damper lift rail the other day. Typical = thing where one of three little steel L-shaped hookies that pivots in a = flange broke off. I just made the appointment to re-install the rail and = the guy asked me what the charge was. I told him. He didn't sound happy = at all. I am expecting..... shall we say a difference of opinions? My = question (before I tell what my charge is/was) is how much time would = you charge at your normal hourly rate for such a repair?=20 I'm in Florida and rates are pretty consistent here with most of = the mid-west. I typically charge $60 an hour for on-site service work = and $50 an hour for shop work. And I think I gave him a good deal = actually.......=20 The piano is a recent model Kawai.=20 ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/31/45/87/c9/attachment.htm ---------------------- multipart/alternative attachment--
This PTG archive page provided courtesy of Moy Piano Service, LLC