This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment I call the night before always AND when I don't, no shows are common James Grebe Piano-Forte Tuning & Repair Creator of Handsome Hardwood Caster Cups WWW.JamesGrebe.com 1526 Raspberry Lane Arnold, MO 63010 BECOME WHAT YOU BELIEVE! pianoman@accessus.net ----- Original Message -----=20 From: William R. Monroe=20 To: Pianotech=20 Sent: Tuesday, September 21, 2004 1:56 PM Subject: Re: Customer ethics--no more extras! Does anyone call their clients the night before? I never used to, = and, in fact, despise the practice in priciple. I just don't like the = thought that I'm enabling people to not have to keep track of their = appointments. However, I'm more OK with enabling than I am with lost = income. I call every night to confirm tomorrows appointments, and since = I started, zero no-shows. Never fails, BTW, the one time I don't call, = it's a no-show. William R. Monroe Madison, WI Assoc. ----- Original Message -----=20 From: richard.ucci@att.net=20 To: Pianotech=20 Sent: Tuesday, September 21, 2004 7:51 AM Subject: Re: Customer ethics--no more extras! Ron, As one who has hade a rash of no shows this last summer, I know what = a tough position it puts us in. I already told a client who had an = obvious disregard for the value of my time to find another tuner.=20 Others I don't call back and wait to see how long it takes for them = to finally contact me. I would consider telling them that there is a missed appointment = fee of half what you charge and make it sound like it is the dealer who = is getting the money. Rick Ucci/Ucci Piano -------------- Original message from Ron Nossaman : -------------- = >=20 > >I am more frustrated with customers than I am with the dealers. = I usually=20 > >charge the dealer something if my appointment goes into = overtime, but I=20 > >always give them a good deal. I have good relationships with = them, and it=20 > >has paid off. Lack of customer loyalty is my gripe here. MOst = of the=20 > >people who do the "free" tunings here do little more than that, = and often=20 > >don't even do a necessary pitch adjustment. I have always tried = to make=20 > >sure the customer is well taken care of, and as Mr. Bullock = said, it is=20 > >usually not recognized.=20 > >=20 > >Thanks for the input,=20 > >=20 > >Dave S.=20 >=20 > Dave,=20 > At the risk of aggravating the situation, I'd like! to offer an = observation.=20 > I really - REALLY - dislike the concept and use of the term = "free" tuning.=20 > The implication (because of the word "free"), and resulting = practice, is=20 > that since it is "free" there's no penalty for being unavailable = at the=20 > time of the appointment. The assumption being that the tuner is = paid by the=20 > dealer whether he does any work or not (as is apparently the = case in the=20 > situation between the customer and their employer), and nobody = pays a=20 > penalty for a no-show. Far and away, the worst record for folks = standing me=20 > up on a scheduled appointment are for dealer tunings. That = leaves me in a=20 > position to decide who eats the income loss. By all that's right = and=20 > proper, it ought to be the twit customer who couldn't be = bothered to meet=20 > their commitment to someone else's time and livelihood, but they = don't see=20 > it that way because the tuning was "free". The d! ealer, = rightfully,=20 > shouldn't be liable for the service call for obvious reasons, = nor is he=20 > going to be amused if I monetarily penalize the twit customer = for wasting=20 > my means of eating. So I get a choice. I either offend the = dealer, offend=20 > the customer and the dealer, or take my shafting quietly without = raising a=20 > disturbance. I'll get the shafting in any case, but I get the = luxury of=20 > determining what sort of disturbance I'll cause en-route. A = dubious benefit=20 > at best...=20 >=20 > Ron N=20 >=20 > _______________________________________________=20 > pianotech list info: = https://www.moypiano.com/resources/#archives ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/0f/45/ab/c2/attachment.htm ---------------------- multipart/alternative attachment--
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