This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Send your reminder card about a month before a tuning date to give your client a "heads up" on the service. Most likely they need to budget for the time and the expense, so this will help their planning, and most likely your card will get stuck to the refrigerator with their other reminders. You'll experience more scheduled calls than postponements. Paul C -----Original Message----- From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org]On Behalf Of Piannaman@aol.com Sent: Tuesday, September 21, 2004 10:40 PM To: pianotech@ptg.org Subject: Re: Customer call backs/reminders Julia, At the end of each appointment, I tell customers that I will be sending a reminder in 6 months and will follow it up with a call. This makes it easier for the client do digest the solicitation 6 months later...:-} It works pretty well, for the most part. With clients who are bonafide customers(2 or more previous appointments), I have a high booking rate. As discussed in a previous thread, booking second appointments after dealer tunings is less fruitful...:-). Dave Stahl In a message dated 9/21/04 7:53:51 PM Pacific Daylight Time, Alpha88x@aol.com writes: Gretings, I have been thinking about calling back customers and reminding them to get their pianos tuned. I occasionally send out reminder cards at the request of the customer, however, I find something repulsive about calling to find/keep work . I was just wondering how some of the folks on this list handle keeping and developing steady customers. Are steady regular customers something that will transpire over time, because the customer will like the tuning I put on their piano, or is it something that I must put effort into ie. phonecalls, postcard reminders? Thanks in advance, Julia Gottchall, Reading, PA ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/ff/cf/cc/07/attachment.htm ---------------------- multipart/alternative attachment--
This PTG archive page provided courtesy of Moy Piano Service, LLC