The day's frustration

[Piannaman@aol.com]

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Don,
 
I've learned the "don't work for free" lesson a few times, and this drives  
it home.  
 
I did not write rh on the bill.  Where I live, it is usually not a  huge 
factor, but when the piano is directly by the door at season's change,  there can 
be drastic changes in a piano.  I think I will begin that as  standard 
practice.
 
I'd like to go back when the teacher is there.  Don't know if it will  
happen, but it would certainly be worthwhile for all involved.
 
Thanks for the input,
 
Dave
 
 
In a message dated 4/2/05 7:08:13 AM Pacific Standard Time,  
pianotuna@yahoo.com writes:

Never,  ever work for free. It always blows up in your face. You are now in
a  position of 'warranttying' a pitch correction that was destroyed due  to
humidity variation. I do hope you wrote the humidity on the bill. As  the
teacher is the person complaining, I'd recommend you return when  that
august personage can te "in attendance".

If the client and the  teacher both have email addresses precess your visit
with an email stating  your policies--and with links in it to the pertenant
literature from the  PTG on humidity control and pitch correction.

On an entirely different  note--I hate to call it pitch raising. It puts the
client in mind of  "raising the price" which I think equates to "bait and
switch" so I'm  always careful to call it pitch correction. Besides which it
is also the  "wrong term" as I find it harder to lower pitch when that
process is  needed.


 

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