kawai warranty question

[Porritt, David]

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Tom:

=20

I don't think 10 years is too short a time for key bushings on a
moderate to heavy use piano.  I assume that in addition to teaching the
customer also practices on it.  Bushings and pedal timing are kind of
routine maintenance like lubrication on your car. =20

=20

As to warranty, I doubt that bushings are covered but ask Kawai.  If you
think there is something that should be covered, just call Nick Gravagna
(sp) or Don Mannino at Kawai and ask.  They both have been around and
talked to both highly experienced and new technicians and can get to the
bottom of any issue quickly.  From my experience, the tech-reps from
'most all of the companies are pretty reasonable people and won't make
you feel badly for your lack of long term experience.  They will become
part of your learning curve.  Give them a call.

=20

dave

=20

David M. Porritt

dporritt@smu.edu

________________________________

From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On
Behalf Of Tvak@aol.com
Sent: Monday, April 04, 2005 8:23 AM
To: pianotech@ptg.org
Subject: kawai warranty question

=20

List

I service a Kawai grand, model number not at hand right now, that is 10
years old.  This piano is owned by a piano teacher and she uses it for
her lessons, so it does get heavier use than most home pianos.  Still, I
am surprised at how poorly it was fared. =20

Key bushings are completely worn and need replacing.  Dampers lift
immediately upon depressing the key.  The damper lift, I am going to
remedy next week, but I wonder if the key bushings are something that
would be covered by a warranty.  (She couldn't find the warranty when I
was there, but hopefully will have found it by the time I return next
week to regulate the damper lift.)

I would think Kawai would warranty their new pianos for some length of
time.  But even should the warranty still be in place, would key
bushings be covered? =20

Having been in the business for only 6-7 years, I'm not really sure how
long key bushings are supposed to last . So maybe it's unrealistic for
me to expect them to last longer than 10 years.  Please straighten me
out on this if my expectations are off.

And unrelated, really, to the above:  let's say that a Kawai did have
something that needed fixing that was covered by an existing warranty.
How would you go about getting Kawai to cover the cost of the repair? Or
even agree to have the repair done?  Why would they trust my opinion
that the key bushings (or whatever) needed replacing?  Would I have to
produce some evidence to prove it?   I've never had to do any of this
before.  And yes, I could probably call Kawai and get an answer, but
then, as a hypothetical question at this point, I wouldn't want to
bother them with it.  Certainly someone here has done warrantied
repairs: how is it arranged?

Thanks,
Tom Sivak
Chicago Chapter PTG Associate


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