My colleagues. What you are about to read REALLY happened. After I tuned a 1905 Vose and Sons, I cleaned the plastic keytops with Cory Key-Brite. (Apparently, at some point in this piano's life the ivory keytops had been replaced with plastic years ago.) The keytops were very dirty and the cleaner made an impressive improvement. I billed a third party for the tuning and did not charge for the keytop cleaning. Well... GET THIS. The owner of the piano called me about a week later and accused me of having replaced her ivories(?) with new plastic. I said that I only CLEANED the existing plastic keytops, I did not charge for any replacement service and it would have been impossible to actually replace the keytops during that appointment. She did not believe me and said she would call the County Sheriff to investigate. So about a week later a detective from the Sheriff's office called me to hear my side of the story. I described what I did and suggested the owner was overreacting. The piano owner finally consulted a respect RPT colleague (from our chapter) and he corroborated my claim that it is impossible to replace a set of keytops in one sitting. She still does not believe me. The moral of the story: From now on, I obtain an owner's consent before I provide my FREE keytop cleaning service. Carman Gentile RPT Redwood Chapter
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