"Like new" Keytop cleaner

[Tom Servinsky]

No good deed goes unpunished.
Tom Servinsky
----- Original Message ----- 
From: "Carman Gentile" <cgpiano@humboldt1.com>
To: <pianotech@ptg.org>
Sent: Wednesday, April 13, 2005 10:07 PM
Subject: "Like new" Keytop cleaner


> My colleagues.
>
>   What you are about to read REALLY happened.
>
>   After I tuned a 1905 Vose and Sons, I cleaned the plastic keytops with 
> Cory Key-Brite.  (Apparently, at some point in this piano's life the ivory 
> keytops had been replaced with plastic years ago.)  The keytops were very 
> dirty and the cleaner made an impressive improvement.  I billed a third 
> party for the tuning and did not charge for the keytop cleaning.
>
>   Well... GET THIS.  The owner of the piano called me about a week later 
> and accused me of having replaced her ivories(?) with new plastic.  I said 
> that I only CLEANED the existing plastic keytops, I did not charge for any 
> replacement service and it would have been impossible to actually replace 
> the keytops during that appointment.
> She did not believe me and said she would call the County Sheriff to 
> investigate.
>
>   So about a week later a detective from the Sheriff's office called me to 
> hear my side of the story.  I described what I did and suggested the owner 
> was overreacting.
>
>   The piano owner finally consulted a respect RPT colleague (from our 
> chapter) and he corroborated my claim that it is impossible to replace a 
> set of keytops in one sitting.
>
> She still does not believe me.
>
> The moral of the story:  From now on, I obtain an owner's consent before I 
> provide my FREE keytop cleaning service.
>
> Carman Gentile RPT
> Redwood Chapter
>
>
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