Alan, I appreciate your posts! and that seemed to me like a fantastic letter. I probably would leave the "tooner" bashing out, or at least minimize it. Since she is familiar with your work and has been satisfied, maybe you could just offer to help her find another piano technician if she feels the need to change. Maybe just warn her that there are some out there that would be poor choices and that their poor tuning may be the least of her worries. You did well in emphasizing the reasons that she should stick with you. Belittling the "tooner" kind of diminishes the professionalism found in the rest of the letter. IMHO. Respectfully submitted, Peter Lamos Brunswick, GA > I've included the letter I've prepared to send her , below. > All comments welcome. Maybe > Alan R. Barnard > There are people out there who will take your money to fiddle with your > tuning pins. We call them ?tooners.? One such person, locally, uses a guitar > tuner and has no understanding, at all, about how pianos work or how to tune > them, doesn?t understand tempered tuning, inharminicity, or what to do if a > key doesn?t play right. When encountering pianos off-pitch like yours, this > person either tunes and tunes?desperately trying to make it sound > right?until they literally throw him out, or tells them their ?strings are > shot? and they need a new piano! > >
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