Aaaaaarrrrrrrrgh!

[Don]

Hi Alan,

Walk away. Your letter imho will only inflame them more.

I send either an email or a snail mail to all clients stating my policies,
so there can not be any misunderstandings about what they should expect.

At 04:47 PM 4/21/2005 -0500, you wrote:
>   &  Well it  needed pitch correction, you see, blah blah blah, so it's
>$140 today.     [Insert sound of Banshee  With Bellyache here]   "Why, we
>haven't even moved  that piano." (Me: chuff, hrgmff, choke ...)     Rant
>Zone Ahead}      &* THING ELSE ABOUT THEIR PIANO BUT IF YOU ROLL IT 3
>INCHES, THAT'S WHEN  YOU GOTTA CALL THE TUNER (OR IF A KEY IS 'STICKING.')
>OTHER THAN THAT, IT CAN  EASILY GO ANOTHER 15 YEARS AND SOUNDS JUST BLOODY
>GREAT, THANK YOU VERY  MUCH!   "Last time you were here  you only charged
>me $50." No, Ma'am. It was $65 a couple of years ago. Now it's  $80 plus
>you needed the pitch raise.    Tried to explain. She wrote  a check. I
>said, just pay me what you think it's worth. She paid the full  amount.   
>tell everyone in her church--and  it's a small community here--and anyone
>else who'll listen that I am a rotten  crook and I charge $140 to tune a
>piano--that hasn't even been moved! That's not  okay. Damn.   I never
>raised my  voice.   I've attached the letter  I've prepared to send her.
>Before I seal it and send it, if any of you kind  folks want to look it
>over and tell me I'm right on, crazy, or both, I'd  appreciate it. All
>comments welcome. Maybe some ideas for people with similar  customer
>relations disasters are here, too ...    Alan R. Barnard  Salem, MO (Man, 
>that's just plain thick! Thorry.)   
>  --
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Regards,
Don Rose, B.Mus., A.M.U.S., A.MUS., R.P.T.
Non calor sed umor est qui nobis incommodat

mailto:pianotuna@yahoo.com	http://us.geocities.com/drpt1948/

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