Contract Tuning

[Richard Gullion]

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I dont give discounts either...but probably service above the call off duty. Like get to them within 2-3 days of their call...fix little things...tweek here and there. I find even without the discount, they are extremely thankful I came. Where else does that happen. On top of that happy repeat customers begat happy repeat customers, begat more happy repeat customers.

Kent Swafford <kswafford@earthlink.net> wrote:Why would you want to give a discount for 4 tunings a year? Each takes 
up a place on the schedule, requires travel, probably takes time on the 
phone to schedule the exact time. My regular customers know that if at 
all possible I will be available when they call -- and maybe I'll do 
some little tech work without charging -- maybe.

Your repeat customers are your best customers. Don't cut yourself off 
from the revenue available from your best customers. Thank them with 
good service, not discounts.

Kent


On Feb 16, 2005, at 3:21 PM, Matthew Todd wrote:

> Do any of you have churches where you tune four times a year?  Well, I 
> guess any place for that matter...I know some of you tune same pianos 
> each week or every day.  But I was wondering what kind of a discount 
> would be appropiate if a church wanted to be on a contract with you to 
> have their piano tuned four times a year.
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Richard
the "Piano Guy"
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