---------------------- multipart/alternative attachment =20 =20 In a message dated 2/24/05 3:47:27 AM Pacific Standard Time, A440A@aol.com=20= =20 writes: A little advance communication with the dealer would have made=20 all this=20 a no-brainer, you would have known who you were working for before you bega= n=20 the work and they would have known they were going to pay. Now that you=20 have=20 made the investment of your time, you will have to sell the dealer on=20 accepting=20 that it was in his best interest that you did that. Was there a warranty?=20= =20 What sort of dealer is involved here? One that simply sells product or one= =20 who=20 cares about how the instruments perform?=20 Some kind of agreement with the potential warrantor(?) will make these=20 situations a lot easier to deal with. =20 Ed, =20 Sorry for not clarifying this better. I did contact both the dealer and th= e=20 sales rep before going out. Because I wasn't entirely sure what the "stick= y=20 note" problem was before my visit, the sales rep wanted to wait for my=20 diagnosis of the problem in order to assess the company's level of responsi= bility.=20 And yes, there is a warranty. =20 =20 The dealer would pay, I'm just not sure that this type of regulation is his= =20 responsibility at this point. The piano should function at a basic level=20 when this fresh from the factory, at the very least, in my opinion.=20 =20 The dealer is one who generally does minimum work--store tuning is about it= ,=20 most of the time, though I have on occasion done some real prep-work for =20 him. Definitely more of a sales person than a piano person, but he has tre= ated=20 me extremely well in both word and deed. =20 As a side note, my conversation with the sales rep may indeed prove =20 fruitful. The company in question has had no technician to work with direc= tly in my=20 area, and he seemed interested in using my services.=20 Dean May wrote:=20 "The customer contracted with you, he called you. He is therefore=20 responsible for your bill and he can negotiate with the dealer or with the=20= manufacturer=20 for reimbursement. If he had called the dealer first and the dealer had sen= t=20 you out it would be a different story.=20 Now on the people side of the equation, he will probably be pretty upset if= =20 you take that approach. I would show him a bill with his name on it and tel= l=20 him that you don=E2=80=99t think he should be responsible for it and you wi= ll try to=20 get the dealer or the mfr to pay. But he knows that it is his name on the=20 bill which sends the message that he is ultimately responsible. "=20 Dean, =20 I generally like to be the go-between for my customers with the dealer or=20 manufacturer. I always tell them that if any problem arise with the piano= =20 arise, call me. I feel that it cements long-term loyalty in my relationship= with=20 that customer. If I'm certain that the problem is the responsibility of th= e=20 customer, that's a different matter. Here, it's evident that this is not=20 the case. =20 Phil Bondi wrote: =20 Contact the manufacturer's service rep - let that person know what's=20 been done, then submit a bill with an explanation of what the symptoms=20 were and how you solved it. That bill should not go to the dealer or the=20 owner..it should go to the manufacturer..with an explanation. Manufacturers like explanations. =20 Phil, =20 This is kind of where I'm headed. I've got a fully detailed explanation of= =20 what the problem was and what I did to correct it ready to send off to the=20 proper address. =20 Thanks to all. Invaluable feedback, as usual! =20 Dave S. ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/d3/1c/7b/83/attachment.htm ---------------------- multipart/alternative attachment--
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