reminders

[Don]

Hi Michael,

Why not start "rating" the owners and their instruments, then only contact
those with superior qualities. You will work less hard and enjoy life more.

At 09:33 PM 5/4/2005 +0100, you wrote:
>Hello Phil and List
>I have a card system which, when I've tuned/serviced a piano, goes into the 
>system under 6months/12 months hence. Every month I extract all the cards 
>for that month and systematically phone all those clients, making 
>appointments within local areas (to cut down travel). Anyone phoning me for 
>an appointment gets first crack at the whip and becomes a catalyst for 
>appointments to be made in their area. Any "particular" clients - those with 
>a high musical criteria - are phoned accordingly and other clients in their 
>local area are contacted. In this manner I have successfully built up a very 
>busy practice over the last thirty years or so which has found me hard at it 
>tuning eight-or-more pianos a day. That was up to about a year ago. 
>Currently I have about 600 clients due to be contacted. So I have a problem. 
>There just isn't enough time to service all those clients. Now at the turn 
>of the month from April to May I have to add another batch to the waiting 
>list. I think there's only one way out of this predicament.... retire 
>gracefully and let them phone me instead, at the same time telling them "I 
>only work mornings and never at week-ends except for concert work" Then I 
>tell them my fee - not forgetting to add - "change of pitch and repairs are 
>extra and charged on a pro-rata basis plus parts". If they buy that... well, 
>another trip to the bank at the week-end. :-) Oh... and yes! Don't forget 
>the power of the mobile phone. Not only can you use it as an alternative 
>front door bell (most people at home do answer the phone if not the front 
>door) but it also keeps you "in touch" with base.
>Regards from a dark Sussex Downland Village
>Michael G.(UK)
>----- Original Message ----- 
>From: "Phil Bondi" <phil@philbondi.com>
>To: "Pianotech" <pianotech@ptg.org>
>Sent: Wednesday, May 04, 2005 7:30 PM
>Subject: Re: reminders
>
>
>> Ric, I've gone from phone call reminders(rip) to postcard 
>> reminders(better) to email reminders(best).
>>
>> Next I'm going to telepathically tell people when I'll be ringing their 
>> doorbell.
>>
>> Seriously, whatever works for me won't work for the next guy..like Dave 
>> Stahl..booking 6 months in advance is something I wouldn't do..why? 
>> because it would make me sit by the phone and call and remind people that 
>> they have an appointment on such and such a date. That may work for the 
>> medical profession, but until piano service gets into the same league as 
>> medical appointments, I'll stick with postcards and email.
>>
>> -Phil Bondi(Fl)
>>
>> 
>
>
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Regards,
Don Rose, B.Mus., A.M.U.S., A.MUS., R.P.T.
Non calor sed umor est qui nobis incommodat

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