This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment I can't imagine booking six months in advance. This past February in 1 week I had 2 different customers stand me up. The first one, had been call a week beforehand and agreed to the time. When I arrived at her house , she was on her way out the door to catch a flight to Florida. It didn't seem to bother her that I had the time set aside for her. The next customer the appointment was booked about 2 days in advance. I droved about 70 minutes for a warranty tuning to find no one home. I waited for about 1/2 hour, left message on their answering machine and stay in the area for another 1/2 in cased they came home. After 3 days I haven't heard from these people I called them and finally got someone other than the answering machine. I talk to the husband and he said that he forgot and couldn't care less that I made a special trip for nothing. Up to this point I never had "no-shows". I did call people years ago as reminders but I found I didn't have time for this anymore. I still have customer asked me to give them reminder calls. Most people lose track of time and forget the last the time the piano was tuned. I did find some people were put off. Working for a store when calls come in from our branches and the person taking the call will either give the customer my number or send me an email with the information. I then can call to set up appointment. Wayne Walker Piano Tuner & Technician MUSICSTOP LTD 1005 Dow Rd, New Minas, NS B4N 3R4 Cell 902-221-1540 Fax 902-681-1463 wayne.w@musicstop.com <mailto:wayne.w@musicstop.com> www.musicstop.com <http://www.musicstop.com/> -----Original Message----- From: Piannaman@aol.com [mailto:Piannaman@aol.com] Sent: Wednesday, May 04, 2005 10:42 AM To: pianotech@ptg.org Subject: Re: reminders Richard, Everyone's different, and different things work for different clients. I book some six months in advance, some a year in advance. Some can't keep a calendar that far ahead, so I send them reminders and call. If I book far in advance, I always call to remind the customer when I'm coming. After sending postcards, i'll usually call two-three times over a 3-6 month period, and if I get no response, I leave a message telling them to call me when they need my services. I put an x by their name, indicating to me that the ball is in their court, and not to call them again. I try to be sensitive to the customer's desires in this regard. I don't like feeling like I'm another harassment in someone's harried life. Most people are gracious and appreciate the reminders, but some are obviously put off. I know it's hard for us to face sometimes, but our place in most peoples' priority list is somewhere down below the annual cat innoculation. It often takes a note sticking or little Betty saying, "mommy, the piano sounds funny" for the customer to get of her duff and call the tuner. It's taken awhile, but I've learned not to take these things personally, even when they tell me they're using tuner X, who was recommended by their neighbor, teacher, guru, or priest. That's the nature of the biz. Hope this helps, Dave Stahl dated 5/4/05 6:12:15 AM Pacific Daylight Time, richard.ucci@att.net writes: Got a call from a client I tuned a year ago for the first time, telling me not to call back with any more reminders. She has my number and will call when she's ready(aroung the turn of the next century I guess). I call clients once a week to schedual appointments,and leave a message if I get their machine.Short and sweet- "the pianos due, It's been a six months,year,whatever , and I'll be in the area this week. Let me know if you want to schedual. I considering making the next appointment when I'm there and sending a reminder card two weeks prior, with the stipulation for them to call and confirm. I still don't want to have no shows which means I still will have to call many of them to confirm. _____ I am using the free version of SPAMfighter for private users. It has removed 1455 spam emails to date. Paying users do not have this message in their emails. Try SPAMfighter <http://www.spamfighter.com/Product_Info.asp?> for free now! _____ I am using the free version of SPAMfighter for private users. It has removed 1455 spam emails to date. Paying users do not have this message in their emails. Try SPAMfighter <http://www.spamfighter.com/Product_Info.asp?> for free now! ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/98/37/a3/46/attachment.htm ---------------------- multipart/alternative attachment--
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