reminders

[Piannaman@aol.com]

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Richard,
 
Everyone's different, and different things work for different  clients.  I 
book some six months in advance, some a year in advance.   Some can't keep a 
calendar that far ahead, so I send them reminders and  call.  If I book far in 
advance, I always call to remind the customer when  I'm coming.
 
After sending postcards, i'll usually call two-three times over a 3-6  month 
period, and if I get no response, I leave a message telling them to  call me 
when they need my services.  I put an x by their name,  indicating to me that 
the ball is in their court, and not to call them  again.
 
I try to be sensitive to the customer's desires in this regard.  I  don't 
like feeling like I'm another harassment in someone's harried life.   Most people 
are gracious and appreciate the reminders, but some are obviously  put off.
 
I know it's hard for us to face sometimes, but our place in most peoples'  
priority list is somewhere down below the annual cat innoculation.  It  often 
takes a note sticking or little Betty saying, "mommy, the piano sounds  funny" 
for the customer to get of her duff and call the tuner.
 
It's taken awhile, but I've learned not to take these things  personally, 
even when they tell me they're using tuner X, who was recommended by  their 
neighbor, teacher, guru, or priest.  That's the nature of the  biz.
 
Hope this helps,
 
Dave Stahl
 
 
 dated 5/4/05 6:12:15 AM Pacific Daylight Time, richard.ucci@att.net  writes:

Got a call from a client I tuned a year ago for the first time, telling  me 
not to call back with any more reminders. She has my number and will call  when 
she's ready(aroung the turn of the next century I guess).
 
I call clients once a week to schedual appointments,and leave a message  if I 
get their machine.Short and sweet- "the pianos due, It's been a six  
months,year,whatever , and I'll be in the area this week. Let me know if you  want to 
schedual.
 
I considering making the next appointment when I'm there and  sending a 
reminder card two weeks prior, with the stipulation for them to call  and confirm. 
I still don't want to have no shows which means I still will have  to call 
many of them to confirm.
 



 

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