No Shows - was: reminders

[alan and carolyn barnard]

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Maybe it's where I live. I've only had one instance where no one was home. It was a wonderful, regular customer. When I got hold of her she said: "Oh, "I'm sorry. I thought you'd just go on in and tune it. We never lock the door."

But I do occassionally get a kind of down-the-nose treatment from someone who obviously views the tuner as just another tradesman (tradesperson?) like an appliance repairman or something. I think that contributes to inconsiderate people and even people who need to do things like that to make themselves feel more ... what? powerful? important?

It bugs me ... not because I think I'm any better than an appliance repairman but because I think ALL people deserve respect and courtesy. I treat the appliance guy (as an example) like an old friend. I watch what he does .... try to learn from it so I can fix it myself the next time. Ha! Anyway, some folks seem inordinately class-concious and, personally,  I think that shows a real lack of class.

I know some techs wear coats and ties on the job. Yrck, gooey, ppffff ... had enough of that in the corporate world. Besides, if I dressed up down here, 99 percent of my customers would feel LESS comfortable having me around. It's a weird old (weirdo?) world.

Alan Barnard
Salem, Missouri


----- Original Message ----- 
From: Robert Edwardsen 
To: Pianotech
Sent: 05/07/2005 5:27:59 AM 
Subject: Re: No Shows - was: reminders


Matthew,

In NY to legally charge one needs to inform the customer in writing (just like the dentist does on the flip side of that appointment card you get when leaving the office) that there will be a charge for a missed appointment.  I personally don't think it's worth the ill created to charge for missed appointments.

Rob E.
----- Original Message ----- 
From: Matthew Todd 
To: Pianotech 
Sent: Friday, May 06, 2005 12:23 PM
Subject: No Shows - was: reminders


Do any of you still insist on a service call fee even if no one is at home for the appointment?
As a private piano instructor, my monthly fees for lessons are a flat rate, whether the student chooses to attend or miss his/her lesson.  My fees are not lowered or refunded for missed lessons.  I also require a two week notice when a parent tells me that their child is quitting.  So that means they are financially responsible for the next two weeks whether they choose to attend or miss.  That gives me time to replace 'em, without losing income.
I was just wondering if there was any way to incorporate this with our clients.  Probably not, but I wanted to ask if it would be legal.

Matthew Todd


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