The new Verizon YP book has been out in my area (South Bay, CA) for about 6 months, and the final proof that I approved was NOT what appears on the book! I have tried to contact "customer service" (I use that term very loosely) in many ways; Letter, fax, phone calls that lead nowhere, etc. Bottom line is, the ad content and size (significantly smaller than what it was supposed to be) was completely different from the final proof, yet I keep getting warning notices demanding payment. I have tried in vain to get SOMEONE to see that serious mistakes made by Verizon, namely the rep that was handling my account; he was "terminated" from what little I have gathered. So...my question is: Why the heck should I pay for this ad when Verizon made such an incompetent goof up? It would have been nice for someone from the Company to at least call and say, "we're really sorry for the screw up, and because it was solely our fault, we will "credit" you for the ad". Or at the very least they could have offered to offer a substantial discount, but no! Not a single solitary contact other than those warning letters that threaten to ruin your credit! What would YOU do? I realize that some people would simply roll over and pay the darn bill. But it ISN'T about the bill; it's principal. TOO many people let these HUGE corporations steam roll them into submission. I can't be one of them! Btw, I have the actual final proof that was Fedexed to my doorstep as evidence, which is counter to their "claim" (included in those nasty letters) that "the ad you approved is the same as published in the Verizon south bay Super Pages". Terry Peterson
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