Verizon YP fiasco!

[Isaac Sadigursky]

Hi,Terry! Similar thing had happen to me and we are still trying to resolve
in a peaceful way,but Verizon is very aggressive with their threats to ruin
the credit.. we will see.. So far,I decided to remove the ad for the
future..     Isaac

-----Original Message-----
From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf
Of pianolover 88
Sent: Sunday, May 08, 2005 8:28 PM
To: pianotech@ptg.org
Subject: Verizon YP fiasco!

The new Verizon YP book has been out in my area (South Bay, CA) for about 6 
months, and the final proof that I approved was NOT what appears on the 
book! I have tried to contact "customer service" (I use that term very 
loosely) in many ways; Letter, fax, phone calls that lead nowhere, etc. 
Bottom line is, the ad content and size (significantly smaller than what it 
was supposed to be) was completely different from the final proof, yet I 
keep getting warning notices demanding payment. I have tried in vain to get 
SOMEONE to see that serious mistakes  made by Verizon, namely the rep that 
was handling my account; he was "terminated" from what little I have 
gathered. So...my question is: Why the heck should I pay for this ad when 
Verizon made such an incompetent goof up? It would have been nice for 
someone from the Company to at least call and say, "we're really sorry for 
the screw up, and because it was solely our fault, we will "credit" you for 
the ad". Or at the very least they could have offered to offer a substantial

discount, but no! Not a single solitary contact other than those warning 
letters that threaten to ruin your credit! What would YOU do? I realize that

some people would simply roll over and pay the darn bill. But it ISN'T about

the bill; it's principal. TOO many people let these HUGE corporations steam 
roll them into submission. I can't be one of them! Btw, I have the actual 
final proof that was Fedexed to my doorstep as evidence, which is counter to

their "claim" (included in those nasty letters) that "the ad you approved is

the same as published in the Verizon south bay Super Pages".

Terry Peterson


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