DEAD NOTES

[David Vanderhoofven]

Hi Brian,

For about 3 years now, I have never gotten a return call from Baldwin re: 
parts or technical service.  I have left a lot of messages, but no 
response.  I recently talked to a Baldwin dealer, and he said the ONLY way 
to get a response is to send email.  Gibson's policy is that they have to 
document everything, so email allows for documentation, and email is the 
only way to get a response.

Thomas Malone is the factory tech, and his email is 
thomas.malone@gibson.com.  I recently wrote an email to Thomas Malone and 
did get a response.  So send an email.  I think Thomas Malone is 
overworked, so be nice to him.

David Vanderhoofven
Joplin, MO


At 07:48 AM 5/10/2005, you wrote:
>Baldwin/Gibson won't return calls.