Rebuilding Ripoff

David Ilvedson ilvey@sbcglobal.net
Fri, 7 Oct 2005 18:00:13 -0700


I don't know...I could almost believe sawing legs of pianos...;-]

David I.



----- Original message ----------------------------------------
From: "gordon stelter" <lclgcnp@yahoo.com>
To: Pianotech <pianotech@ptg.org>
Received: 10/6/2005 12:34:33 PM
Subject: Re: Rebuilding Ripoff


>It is saddest when you have a  cabal of "techs"
>operating in the same area, all doing the same horrid
>cheating and swindling, in some sort of compact with
>one another to not "break ranks" and do quality work!
>    That is what I found here, and had to take
>wholesale work from Atlanta stores to survive as they
>fabricated total lies about me ( drug addict, saws
>legs off to pass pianos through doors, etc. )  to ruin
>my business. 
>    They are dead or retired now, and one other caring
>technician has started operating here, for which I am
>grateful. It is terrible to see people cheated, and
>instruments mutilated.
>     Thump



>--- Farrell <mfarrel2@tampabay.rr.com> wrote:

>> A term like "completely rebuilt" can indeed be
>> wide-ranging and mean different things to different
>> folks. However, $9K for a sub-basic paint job, new
>> strings and new keytops is nothing short of a
>> rip-off IMHO. 
>> 
>> Also, the piano owners had replacement insurance -
>> they could have gone out and had their insurance
>> company buy them a new $14K piano - but she had
>> grown attached to the old Schubert and the task at
>> hand for the rebuilder was to make the piano like
>> new - completely rebuild it! She got ripped-off
>> royally - misled, defrauded and ripped-off!
>> 
>> Terry Farrell
>>   Richard, the "Piano Guy" wrote:
>> 
>> 
>>   Sometimes its hard to say where the term
>> "completely rebuilt" comes from. I have clients who
>> use that term, after I replaced a few hard dampers,
>> and tuned it. They call me and say you 'rebult" my
>> piano last year, can you come and tune it. I am not
>> sure how that happens. But I do know I come across
>> 1st time clients that tell me old so and so rebuilt
>> my piano and put in all new felt. How much did that
>> cost I ask. Claiming she spent over a thousand, I
>> dont have the ehart to tell them all that got
>> replaced was bridle straps. I guess what I am saying
>> is, sometimes its the client, sometimes its the tech
>> who did the dirty worjk. IMHO.
>> 
>>   Farrell <mfarrel2@tampabay.rr.com> wrote: 
>>     I know. We've all seen 'em. But I still am
>> dumbfounded each time I run across a really bad one
>> like the following:
>> 
>>     Went to tune a 90-year-old Schubert microgrand
>> today. Lady said it was hard to control the action.
>> I told her it was because her action had 90 years
>> worth of wear (except for new keytops) and was way
>> out of regulation- likely never regulated. Brought
>> it to my shop today for a full action regulation and
>> refurbishing.
>> 
>>     The piano had been recently refinished (no grain
>> filling, no rub-out), restrung (no bridge work,
>> coils half-inch above plate, coils not tight, etc.)
>> and most damper felts replaced (several were
>> orginals or used, a couple flat felts in bass,
>> lengths very irregular, etc). Original pinblock, no
>> bridge work, action completely original and never
>> regulated (key leveling looked like I-75 going into
>> the foothills of the Appalacian Mountains), keypins
>> are severely rusted - key bushings are toast.
>> 
>>     Lady told me the piano had been "completely
>> rebuilt" 8 years ago. It had been subject to some
>> water damage and their insurance paid for the
>> "complete rebuild". And she thought it was a good
>> deal because the rebuilder said the replacement
>> value was $14,000 and he was only charging $9,000
>> for the rebuild. Before she told me those fees, she
>> asked me what had been done to the piano (after I
>> told her the action was all original) and what I
>> would have charged for the work that had been done.
>> I told her it had been refinished, restrung and new
>> keytops installed - that's all -  and that if I were
>> to do those tasks as had been done, I would charge
>> about $3,500. She appeared somewhat shell-shocked.
>> 
>>     What a ripoff. Sad.
>> 
>>     Terry Farrell



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