Let me understand you. YOU made a mistake; and, somebody else is responsible? Please. Most supply houses work this way. The stock number is more specific than the description. If you want more responsibility in your life, then take more responsibility for your life. Translation: grow up. J R W -----Original Message----- From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of Wally Scherer Sent: Wednesday, October 12, 2005 7:05 PM To: pt Subject: Problems with Schaff - beware! Hi Everyone, If you are like me, you order a good deal of your piano supplies from Schaff Piano Supply in Illinois, USA. I have been their customer for many years and have nearly always been very pleased with their products and service. Recently I have enjoyed the convenience of ordering from their web page. They have a place for the stock number and a place for a description of the item. I assumed that they would check to make sure the two match, but I just found out that the "description" column on the order form has ABSOLUTELY NOTHING to do with the order processing. What happened was that I accidentally put in the wrong stock number on two items, even though the "description" column stated exactly what I wanted. Schaff would not accept ANY RESPONSIBILITY for not checking the number against the description, and hence will not pay for the return of the items. Fortunately for me they are not expensive items. So, please, before you send in an order on their web page, be SURE to double check the stock number, because the description is completely ignored! Wallace T. Scherer, Piano Technician, Music Educator Piano Tuning & Repairs, Piano Lessons, Edwards String Covers P.O. Box 4121, Lantana, Florida, 33465 Phone: 561-432-4121 Web page: http://www.angelfire.com/biz6/afinetune __________________________________ Yahoo! Mail - PC Magazine Editors' Choice 2005 http://mail.yahoo.com _______________________________________________ pianotech list info: https://www.moypiano.com/resources/#archives
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