Problems with Schaff - beware!

[alan forsyth]

My we are pedantic!

AF
----- Original Message ----- 
From: "J. R. White" <jrwhiteltd@msn.com>
To: "'Pianotech'" <pianotech@ptg.org>
Sent: Friday, October 14, 2005 3:48 AM
Subject: RE: Problems with Schaff - beware!


> Let me understand you.  YOU made a mistake; and, somebody else is
> responsible?  Please.  Most supply houses work this way.  The stock number
> is more specific than the description.  If you want more responsibility in
> your life, then take more responsibility for your life.
> Translation: grow up.
> J R W
>
> -----Original Message-----
> From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On 
> Behalf
> Of Wally Scherer
> Sent: Wednesday, October 12, 2005 7:05 PM
> To: pt
> Subject: Problems with Schaff - beware!
>
> Hi Everyone,
>
> If you are like me, you order a good deal of your
> piano supplies from Schaff Piano Supply in Illinois,
> USA. I have been their customer for many years and
> have nearly always been very pleased with their
> products and service.
>
> Recently I have enjoyed the convenience of ordering
> from their web page. They have a place for the stock
> number and a place for a description of the item. I
> assumed that they would check to make sure the two
> match, but I just found out that the "description"
> column on the order form has ABSOLUTELY NOTHING to do
> with the order processing.
>
> What happened was that I accidentally put in the wrong
> stock number on two items, even though the
> "description" column stated exactly what I wanted.
>
> Schaff would not accept ANY RESPONSIBILITY for not
> checking the number against the description, and hence
> will not pay for the return of the items. Fortunately
> for me they are not expensive items.
>
> So, please, before you send in an order on their web
> page, be SURE to double check the stock number,
> because the description is completely ignored!
>
>
>
> Wallace T. Scherer, Piano Technician, Music Educator
> Piano Tuning & Repairs, Piano Lessons, Edwards String Covers
> P.O. Box 4121, Lantana, Florida, 33465
> Phone: 561-432-4121
> Web page: http://www.angelfire.com/biz6/afinetune
>
>
>
>
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