No show

[David Love]

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No, you are not being unreasonable.  I would not make a second trip for
free-I'm not sure I'd make a second trip at all.  This is a piano that =
has
not been tuned for several years, it's a crappy piano that will sound =
like
crap no matter how you tune it, they are not likely to tune it again for
several more years, they live twenty mile away.  No great loss.  Tell =
her to
have her know-it-all brother to give you a call and tell you what's =
wrong,
just for fun.  Somebody who "used to tune a bit" isn't generally in a =
good
position for criticism.  Good riddance to bad rubbish.  Isn't it funny =
how
it's always the people with the crappiest pianos who never tune them =
that
always complain?  Don't you wonder how they lived with it for so many =
years
untuned?   =20

=20

David Love
davidlovepianos@comcast.net=20

-----Original Message-----
From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On =
Behalf
Of Dave Bunch
Sent: Monday, October 24, 2005 2:17 PM
To: pianotech@ptg.org
Subject: No show=20

=20

Hello-=20

=20

Well, I've seen some venting about difficult customers lately so I will
submit a story here just to double check my policies. I do want to be =
fair.

=20

I tuned a Kimball console last week that had been neglected a few years. =
A
bit flat, but not much. I finished up, collected the fee and left. The =
next
day she calls me saying that her brother came by and didn't like the =
sound
of it. He apparently used to tune a bit, and told her that she should =
get me
back out again. Fortunately over twenty years, these calls are rare, so =
I
said I would come back and there would be no charge, even if it needed
retuning.

=20

I schedule a time, drive forty miles round trip, and she stands me up. I
waited a half hour and left. I could have tuned another piano during =
that
time. When I get home later there is a message on the phone apologizing =
for
missing the appointment. I called her and she said a couple of her day =
care
kids were lost in a corn maze for an hour and a half, when at this point =
a
kid chimes up in the background "We weren't lost!" The story sounded =
fishy
but either way, I took a loss on it. I told her at that point I was =
still
willing to check out her piano and work on it if needed at no charge, =
but
that I can only make one free trip out there. If she wanted to make =
another
appointment, there would be a minimum service charge. She went ballistic =
and
said that was a lot of money when the job wasn't done right the first =
time!

=20

Am I being unreasonable? Lets even assume that whatever is wrong with =
the
piano is my fault. How many times should I block out a time and absorb =
the
mileage to go there for free?

=20

OK, I'm done now.

=20

Dave Bunch


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