This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Kent said: "If a customer doesn't =20 feel it is important enough to be around when the tuning is over, =20 especially if they feel it's OK to question a tuning, may not be the =20 best customer. Another example is a new customer who is a no-show; I =20 have a policy of not rescheduling no-shows, except for fully =20 established customers. I broke my policy once for a customer who =20 happened to live close to me. Never again; she called back after two =20 months and a change of seasons to express her dissatisfaction with =20 the tuning. You can say I should have immediately returned to the =20 piano; I say I never should have gone out in the first place" Another that should be added to your "list" is a customer who is the = "Pianist", who makes the appointment and then is not there at the time = of the appoint. Rather leaves someone, who is NOT a pianist, to "let you = in". I just had this siutation, this morning. When I explained my = policy, (the "pianist must be there for the initial visit"), to the = person "letting me in", I got a sting of profanity, etc.!!! Really don't = want to be anywhere near a "client" like that! It's all a crap shoot! Go figger!<G> Joe Garrett, R.P.T. Captain, Tool Police Squares R I ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/4e/e2/fd/60/attachment.htm ---------------------- multipart/alternative attachment--
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