This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Golly, where does one start? This information has been a real = eye-opener, to say the least. "I'm not a regular on here, and am always surprised when I log on and = see the lack of information on this forum that is readily available." First of all, that is what this forum is for - sharing information. = Sometimes (often) something that is common knowledge to one is unknown = to another. Sometimes, regular folk, like many on this forum, simply = forget (let's not get into our college years....) Sharing, as you've = done, is what it is all about. What is so surprising about all that? "Renner USA has always had these tuning pins available for their better = customers." I would be interested in purchasing these tuning pins. How does one = become a "better customer" of Renner USA? Does Renner USA provide = notification of "better customer" status attainment? These are not = available until "better customer" status attainment? "...Renner USA provides their regular customers who deal in the high end = of the business." How does one become a "regular customer"? Do they not sell to = non-regulars? Seems to me one would have to be a first-time customer = before being a regular customer. Do they ask what kind of piano the = parts are going into? Do you have to tell them the parts are destined = for a Fazioli when in reality they are for a 1948 Gulbranson spinet? "The good techs know about them and order them regularly." Ahh, well that explains why no-one on this list knows about Renner = tuning pins. "...something I know Lloyd is not likely to mess with if you=E2=80=99re = not a regular customer." So, like, does he just say no? "Lloyd is not a typical supply house." If your characterization of Renner USA is correct, and it actually does = discriminate the way you suggest, and because he is still in business, = I'd have to agree with you. I've made a number of purchases from Renner = USA and not observed any of the attitudes you describe. "He only deals in the high end, and that can be frustrating for some = technicians." How would that be frustrating? You either want to buy it or not. Am I = missing something? There are several supply houses to choose from if one = does not have what you are looking for. And I thought Renner USA was just a regular piano supply house that = specialized in unique, high quality tools and supplies, and good = service. Terry Farrell ----- Original Message -----=20 From: Pianotek2000@aol.com=20 I'm not a regular on here, and am always surprised when I log on and = see the lack of information on this forum that is readily available. =20 Renner USA has always had these tuning pins available for their better = customers. I've been purchasing them for at least 15 years. The common = U.S. vernacular is "fly brand" They don't promote or advertise them. = They are expensive to handle, because of the weight and price, and one = of the many services Renner USA provides their regular customers who = deal in the high end of the business. Since Renner sells direct and = doesn=E2=80=99t go through distributors, the prices are not that much = above the knock offs like Diamond, and others. The good techs know = about them and order them regularly. Sometimes, they do have to be = special ordered, and that=E2=80=99s something I know Lloyd is not likely = to mess with if you=E2=80=99re not a regular customer. Lloyd is not a = typical supply house. He only deals in the high end, and that can be = frustrating for some technicians. =20 John ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/59/c4/5c/28/attachment.htm ---------------------- multipart/alternative attachment--
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