Thanks Ron. :) Marshall ----- Original Message ----- From: <ronmay_rpt@bellsouth.net> To: "Pianotech List" <pianotech@ptg.org> Sent: Friday, January 27, 2006 10:08 AM Subject: Re: Re: GAINING CONFIDENCE FOR MARSHAL > TERRIFIC MARSHALL > > AS SOON AS YOU CAN ARRANGE IT----TAKE THE TUNING TEST AND DON'T BE > CONCERNED. EVERYON IS PULLING FOR YOU. YOU ARE GOING TO GET THERE. > > RON MAY >> >> From: pianotune05@comcast.net >> Date: 2006/01/27 Fri AM 09:55:32 EST >> To: Pianotech List <pianotech@ptg.org> >> Subject: Re: GAINING CONFIDENCE FOR MARSHAL >> >> Hi Ron, >> i"m anxious to join thePTG, and yes, can't wait until I master the >> repairs as well so I can become an RPT. That's my goal by all mean, and I >> can hardly wait. The awesom part is, when I went out of town a couple of >> weeks ago, the RPT there said that I was well on my way after hearing me >> tune a temperment, and said that aside from his small tweak, it was very >> good, passing if I were taking an RPT exam. Isn't that encouraging. >> >> I use our city bus system, and today I'll be out and about headed to the >> thrift store to work on strip muting a Jansen verdical piano and tuning >> it. If I see a church along the way, I'll stop and hopefully someone >> will be there. I like the in person approach, but it makes me nervous at >> the same time, an eye sight issue I think. >> Marshall >> -------------- Original message -------------- >> From: <ronmay_rpt@bellsouth.net> >> >> > Hi Marshall and all you other associates >> > >> > >> > When and if you get involved with your PTG group. Get together with one >> > of your >> > old RPT tuners, someone that has tuned at least 10 years. Have them >> > listen tO >> > your tuning and if they say you are any where ready, go spend the (I >> > Think >> > $90.00) and take the RPT tuning exam. The people giving the exam have >> > only your >> > interest at heart and it will be the best money you have spent learning >> > your >> > trade. Don't expect to pass it the first time through. Look at it as a >> > learning >> > experience. As I recall about half fail it the first time. But you will >> > come out >> > of the testing knowing your weak and strong areas. In other words the >> > areas that >> > you need to concentrate. When you pass the exam you will receive a >> > burst of >> > confidence the likes of which is hard to describe. You will probably >> > find as I >> > and many other RPTs have discovered your income will immediately jump >> > for no >> > other reason than the confidence you eminate and have in yourself. YOU >> > ASSOCIATED THAT ARE JUST DRAGGING YOUR FEET ARE HURT! >> > ING NO ONE BUT YOURSELVES. >> > >> > As for phone solicitation, I have done my share. It isn't fun. I don't >> > like it >> > when someone calls me cold. I usually just hang up and it is deflating >> > for the >> > one making the call.But remember Marshall, It isn't a cold call if >> > someone else >> > opens the door for you such as ("HELLO MRS JONES, THIS IS MARSHALL, I >> > JUST TUNED >> > A PIANO FOR YOUR FRIEND MRS. SMITH AND SHE TOLD ME YOU HAVE A PIANO AND >> > MAY NEED >> > TO HAVE IT TUNED. IF THAT IS SO, COULD i HELP YOU WITH THAT.") The >> > phone call is >> > no longer cold Mrs. Smith told you to call. >> > >> > Another trick I used in the beginning was to go to the criss cross >> > directory at >> > the library and write down the names and address of four or five homes >> > around >> > that ones that I would be tuning. I would then either call them or send >> > them a >> > card telling them I was going to be in the area. There were times that >> > I tuned >> > three pianos on one street in a given day. >> > >> > As the man said "Have a Plan and Work the Plan. >> > >> > Good Luck Marshal We are all watching you. >> > >> > Ron May,RPT (AND VERY PROUD OF IT) >> > > >> > > From: "pianotune05" >> > > Date: 2006/01/27 Fri AM 08:11:09 EST >> > > To: "Pianotech List" >> > > Subject: Re: prospecting for customers from an old pro >> > > >> > > Hi Ron, >> > > Thank you so much for your insight. I like your ideas especially of >> > > walking >> > > into a church, school etc. What is yoru take on cold calling by phone >> > > as >> > > well? Maybe you mentioned it, but I didn't see a post about what you >> > > were >> > > taught about cold calling. I'm going to that thrift store today to do >> > > a >> > > practice tuning on a Jansen, if I see a church etc. I'll try that >> > > approach >> > > and stop by. I"ll let you guys know what happened. >> > > Marshall >> > > ps. I agree with you about being late and telling them. Since I use >> > > our >> > > city bus system, I explain to anyone I meet whom I give a card to >> > > that I >> > > don't drive, etc, and they seem understanding and appreciative at the >> > > same >> > > time. >> > > ----- Original Message ----- >> > > From: >> > > To: "Pianotech List" >> > > Sent: Thursday, January 26, 2006 10:59 PM >> > > Subject: prospecting for customers from an old pro >> > > >> > > >> > > > OK Marshall and list >> > > > >> > > > Now you are in my ball park from another life. >> > > > >> > > > Over my past many years I've done a number of things and 2nd only >> > > > to being >> > > > one of the last students of Braid White one of my biggest assets in >> > > > this >> > > > business has been sales and prospecting skills learned in several >> > > > sales >> > > > positions. The best being the Life Insurance Industry and a lot of >> > > > training from a fellow every good salesman knows by the name of >> > > > Dale >> > > > Carnagie. This training has helped me in building two very good and >> > > > successful piano service businesses. One in Columbus, OH and now >> > > > again in >> > > > Vero Beach,FL and continues to help me everyday in this business. >> > > > >> > > > First of all the best sourse of business be it piano tuning or >> > > > selling >> > > > cookies is that of a third party influence. Otherwise known as a >> > > > referral. >> > > > Marshall you should never leave anyone's home without the name of >> > > > several >> > > > of your customers friends that own pianos. "Mrs. Jones, I am just >> > > > beginning my piano tuning business and I need your help, Can you >> > > > give me >> > > > the names of a couple of people you know that own pianos and may >> > > > need them >> > > > tuned" Once you get them it is simple to call or send a card to the >> > > > referral and say "I tuned your friend Joe's piano and he suggested >> > > > I >> > > > contact you" >> > > > When you get good enough to take care of Piano Teachers, ASK FOR a >> > > > referral to their students and give them a bunch of cards. IF YOU >> > > > DON'T >> > > > ASK-YOU PROBABLY WON'T RECEIVE >> > > > >> > > > Second nothing takes the place of a cold call. As you are driving >> > > > down >> > > > the street and pass a church or private school, Walk in the door >> > > > with your >> > > > card in hand. Ask for who ever is in charge of the music department >> > > > or >> > > > pianos tell them what you do and ASK FOR THEIR BUSINESS. I >> > > > guarantee you >> > > > that no other technician has done that. >> > > > >> > > > Third make up a simple post card with your advertisement on it and >> > > > mail it >> > > > to all the churches, nightclubs schools, etc. >> > > > >> > > > Fourth Take care of your customer like they are GOLD because they >> > > > are. >> > > > >> > > > If you do these things, you will be further business wise in 1 year >> > > > than >> > > > most will be in 5. >> > > > That is one reason that 20% of the salesforce sells 80% of the >> > > > merchandise. >> > > > >> > > > Fifth: Get Dale Carnagie's book "How to win friends and influence >> > > > people >> > > > and practice what it says. >> > > > >> > > > Sixth: Do what my kindergarten Sunday School Teacher taught me to >> > > > do with >> > > > my first Bible lesson: >> > > > "Do unto others as you would have them do unto you" If you are >> > > > running late for an >> > > > appointment, call them etc. etc. etc. >> > > > >> > > > Good Luck Marshall >> > > > >> > > > Ron May, RPT >> > > > Vero Beach >> > > >> >> > > >> From: "pianotune05" >> > > >> Date: 2006/01/26 Thu PM 10:24:57 EST >> > > >> To: "Cy Shuster" , "Pianotech List" >> > > >> >> > > >> Subject: Re: prospecting for customers >> > > >> >> > > >> Cy, >> > > >> Thanks. Do I need to be a member to access it? My membership app. >> > > >> is in >> > > >> progress everyone. I"m excited. >> > > >> Marshall >> > > >> ----- Original Message ----- >> > > >> From: "Cy Shuster" >> > > >> To: "Pianotech List" >> > > >> Sent: Thursday, January 26, 2006 9:51 PM >> > > >> Subject: Re: prospecting for customers >> > > >> >> > > >> >> > > >> > Marshall, >> > > >> > >> > > >> > The PTG has a "Business Resource Manual" that answers many of >> > > >> > your >> > > >> > questions: >> > > >> > https://www.ptg.org/store/product_info.php?cPath=26&products_id=74 >> > > >> > >> > > >> > --Cy-- >> > > >> > >> > > >> > >> > > >> > >> > > >> > _______________________________________________ >> > > >> > Pianotech list info: >> > > >> > https://www.moypiano.com/resources/#archives >> > > >> >> > > >> _______________________________________________ >> > > >> Pianotech list info: https://www.moypiano.com/resources/#archives >> > > >> >> > > > >> > > > _______________________________________________ >> > > > Pianotech list info: https://www.moypiano.com/resources/#archives >> > > >> > > _______________________________________________ >> > > Pianotech list info: https://www.moypiano.com/resources/#archives >> > > >> > >> > _______________________________________________ >> > Pianotech list info: https://www.moypiano.com/resources/#archives >> > > _______________________________________________ > Pianotech list info: https://www.moypiano.com/resources/#archives
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