Customer answering machine

[David Ilvedson]

What is the situation:

Calling to let them know it's time to tune again..."Hi, this Mr. Tuner...I'm calling to remind you your piano is due for service.   
Returning a call to set up an appt...Hi, this is Mr. Tuner, I am in your area on Thursday...call my cell phone at ....

Leaving messages doesn't guarantee they will call back, so I do try again after a few days...

David Ilvedson, RPT
Pacifica, California



----- Original message ----------------------------------------
From: "pianolover 88" <pianolover88 at hotmail.com>
To: pianotech at ptg.org
Received: 6/12/2006 4:16:11 PM
Subject: RE: Customer answering machine


>DON'T leave messages! They don't always call back either way. I only talk 
>with my clients "live" and never leave messages when calling to set up 
>appoinments. If I do get a machine, I promptly hang up and try again at a 
>later time.

>Terry Peterson



>----Original Message Follows----
>From: Carman Gentile <cgpiano at humboldt1.com>
>Reply-To: Pianotech List <pianotech at ptg.org>
>To: pianotech at ptg.org
>Subject: Customer answering machine
>Date: Mon, 12 Jun 2006 15:50:39 -0700

>My Colleagues,

>  When I am calling my clients to book an appointment, I'm not sure what 
>message to leave when I get their answering machine.
>Sometimes I will ask them to leave ME a message telling the best time/day to 
>call them back.  Sometimes I will suggest a day or time or range of days or 
>times to make the appointment.
>I do not have a consistent strategy on how to make best use of their 
>answering machine and so I hereby solicit your advice.

>Carman Gentile RPT