Customer answering machine

[piannaman at aol.com]

 Carman,
 
I sometimes leave a message, sometimes not.  It usually depends on the type of client.  If the client is religious about tuning, I wait until I can talk to them.  If the client is one I don't have much hope of booking immediately, I'll leave a message.  I don't have a stock message that I leave.  
 
I try to be personable and not stiff or overly sales-like.  This seems to work.  While this is one part of the profession I am not fond of, I have a pretty high return rate with a low-key approach.
 
Dave Stahl

 
-----Original Message-----
From: Carman Gentile <cgpiano at humboldt1.com>
To: pianotech at ptg.org
Sent: Mon, 12 Jun 2006 15:50:39 -0700
Subject: Customer answering machine


My Colleagues, 
 
 When I am calling my clients to book an appointment, I'm not sure what message to leave when I get their answering machine. 
Sometimes I will ask them to leave ME a message telling the best time/day to call them back. Sometimes I will suggest a day or time or range of days or times to make the appointment. 
I do not have a consistent strategy on how to make best use of their answering machine and so I hereby solicit your advice. 
 
Carman Gentile RPT 
 
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