mail diverted

[Joseph Alkana]

Thanks, Andy. Now I have to figure out the red-tape to "indicate that the 
messages are not spam...", to these folks at Comcast.
Joseph Alkana RPT

----- Original Message ----- 
From: "Andy Rudoff" <andy at rudoff.com>
To: "Pianotech List" <pianotech at ptg.org>
Sent: Sunday, March 12, 2006 3:29 PM
Subject: Re: mail diverted


>> Anybody checked their isp server for messages caught by them and held as
>> spam? I just did and found over twenty recent messages to Pianotech that
>> were grabbed by my server as spam. Can anybody explain how this might be
>> happening? I usually check my sever once a month to check on this sort
>> of thing, but have never had any Pianotech or CAUT messages go astray
>> before.
>
> The recent upgrade of the software on the PTG server caused a couple
> ISPs to behave this way.  Usually they have some way for you to indicate
> that the messages are not spam, and once you do that for a couple 
> messages,
> their spam filter "learns" and stops filing the messages as spam.
>
> For the exact details on why those messages were filed as spam, you'll
> have to ask your ISP -- only they know exactly what rules they're using
> and why the software upgrade suddenly caused that behavior.
>
> The good news is that it doesn't seem to be permanent and once the
> ISP learns they filed the message incorrectly it clears right up.
>
> -andy
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