Treble tuning for elderly clients

[pianotune05]

Maybe I need to clarify the question.  Does Virgil Smith address tone in the 
hight trebble and the different ways people hear it in reference to its 
tuning?  I hope that helps.  Maybe my e-mails to this list aren't getting 
through. I've had some trouble with my e-mail off and on.  My Microsoft 
outlook is messed up as well. Anyone out there getting my posts?
Marshall
----- Original Message ----- 
From: "David Love" <davidlovepianos at comcast.net>
To: "'Pianotech List'" <pianotech at ptg.org>
Sent: Monday, March 13, 2006 7:57 PM
Subject: RE: Treble tuning for elderly clients


> That's happened to me before.  Someone calls me back and says "this note
> doesn't sound right", and I say, "compared to what?", and they say, I 
> don't
> know, it just doesn't sound in tune (the unison was clean).
>
> I also recently lost a long term customer unbeknownst to me until much 
> later
> because I started tuning his two pianos in unison using a Verituner and it
> turned out he didn't like the tuning as much as when I tuned it by 
> aurally.
> I guess I was flattered...well, sort of.
>
> I did give up the VT not long after...not that there's anything wrong with
> it.
>
> David Love
> davidlovepianos at comcast.net
>
>
>
> One word of caution: I worked very hard to clean up a really lousy, noisy
> treble on a Baldwin console. The lady called me back, unsatisfied.
> Pleased to say it's a very rare event.) I went back and it sounded aok to
> me. She claims I killed the tone of her piano and ruined the sound. Hasn't
> had me back, either.
>
> Some times, we can be too smart by half. Maybe we shouldn't be afraid to
> interview the clients more thoroughly as to their preferences, what they
> hear, what bugs them, etc., rather than just tuning the piano the way we
> like it.
>
> Alan Barnard
> Thinking out loud in Salem, MO
>
> Salem, Missouri
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